Melissa Horn
Cache,OK
Summary
Dynamic professional with a proven track record at Horn Sanitation, Inc., adept in office management and customer relations. Excelled in streamlining operations, enhancing efficiency, and fostering strong relationships. Skilled in document management and conflict resolution, demonstrating exceptional organizational abilities and a commitment to excellence.
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
28
28
years of professional experience
Work History
Office Manager
Horn Sanitation, Inc.
07.2006 - Current
- Oversaw office inventory by ordering requisitions, stocking, shipment receiving.
- Transcribed and organized information to assist in route development and efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Managed phone and email correspondence, handled incoming and outgoing mail, faxes.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources, to include DOT regulations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, employees, customers and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating social media account with detailed calendars and other office updates.
Bank Teller
Bank of the Wichitas
02.2005 - 07.2006
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Turned in excess cash to maintain drawer security.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Night Shift Manager
Comet Cleaners
02.2004 - 02.2005
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Prepared materials for following shift.
- Trained back-up associates and led crew members in managing operations of storefront.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Maintained premises security for personnel safety and loss prevention.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided first-rate service to all customers regardless of time or concern.
- Walked around facility frequently to check activities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Manager/Waitress Supervisor
Delta Queen
01.2002 - 12.2003
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Secretary
Bob Horn Automotive
01.1997 - 12.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree -
Vo-Tech
Lawton, OKCache High School
Cache, OKHigh School Diploma -
Lawton High School
Lawton, OK 12-2003
Skills
- Scheduling and Planning
- Office Equipment Maintenance
- Document Management
- Filing systems
- Data entry proficiency
- Bookkeeping
- Data Entry
- Office Management
- Employee Supervision
- Billing
- Customer Service
- Credit and collections
- Mail handling
- Relationship Building
- Clear oral/written communication
- Banking operations
- Organizational Skills
- Customer Relations
- Conflict Management
Timeline
Office Manager
Horn Sanitation, Inc.
07.2006 - Current
Bank Teller
Bank of the Wichitas
02.2005 - 07.2006
Night Shift Manager
Comet Cleaners
02.2004 - 02.2005
Manager/Waitress Supervisor
Delta Queen
01.2002 - 12.2003
Secretary
Bob Horn Automotive
01.1997 - 12.2001
No Degree -
Vo-Tech
Cache High School
High School Diploma -
Lawton High School
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