MELISSA HORNEY
Baltimore,MD
Summary
Resourceful Body Shop Parts Manager with a track record of productivity and efficiency in task completion. Proficient in inventory management, process optimization, and vendor relations to ensure smooth operations. Excellent communication, problem-solving, and team leadership skills contribute to a positive workplace environment and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Body Shop Parts Manager
Ourisman CJDR of Baltimore
Baltimore, MD
04.2022 - Current
- Monitored stock levels, identified discrepancies, and resolved issues in a timely manner.
- Assisted technicians in locating hard-to-find parts by researching alternative sources of supply.
- Created purchase orders for purchased materials and tracked delivery status.
- Evaluated returned items for warranty claims or exchange opportunities.
- Trained new staff on proper inventory management techniques.
- Implemented process improvements to optimize efficiency of order fulfillment operations.
- Coordinated ordering activities with suppliers to ensure availability of required products at competitive prices.
- Received, examined and reshelved returned parts.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Utilized parts management software for inventory tracking and order processing.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
Wholesale Parts Advisor
Darcars Toyota Baltimore
Baltimore, MD
02.2011 - 04.2022
- 20 Plus years of providing excellent employment record of accuracy and client /vendor satisfaction
- Order and manage parts orders and deliveries for external and internal customers
- Create and invoice purchase orders for external sales
- Resolve any discrepancies for items billed vs items delivered, including but not limited to stock inventory checks along with special order bin checks, compare packing slips
- Manage wholesale delivery drivers
- Inventory management and stock control
- Team player with strong interpersonal/customer service skills
- Maintained accurate records of all parts orders, returns, and exchanges.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Assisted in the receiving and stocking of incoming parts shipments.
- Researched part numbers for requested parts using catalogs and other resources.
- Processed payments from customers for purchased parts.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Monitored backorders and expedited delivery when possible.
- Communicated effectively with vendors regarding special orders, returns, and discounts.
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Coordinated and executed daily parts deliveries to local businesses.
Education
High school diploma -
Dundalk High School
Baltimore, MD06.1998
Skills
- Automotive Dealership Experience
- Outside sales
- Inventory Management
Affiliations
- Volunteer for Humane Society of Harford County
References
References available upon request.
Timeline
Body Shop Parts Manager
Ourisman CJDR of Baltimore
04.2022 - Current
Wholesale Parts Advisor
Darcars Toyota Baltimore
02.2011 - 04.2022
High school diploma -
Dundalk High School
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