Sewing
MELISSA HOSNI
Sales/Customer Service Professional
Downers Grove,IL
Summary
Driven and resourceful Sales and Customer Service professional with 15+ years of experience in managing sales and customer service teams to produce outstanding results, aiming to join a strong team as a leader. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
15
15
year of professional experience
Work History
Sales and Customer Service Manager
Dream House Raffle Fundraisers
Seattle, WA
01.2007 - 07.2020
- For business which provided customer service via phone and email to donors for non-profit organizations' fundraisers.
- Hired, trained, and managed seasonal staff.
- Mastered skills in customer service, team management, project management, data management, PC and MAC software programs.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Area Manager
Nic’s Organic Fast Food
Schaumburg, IL
06.2018 - 07.2019
- Responsible for general management of three restaurants.
- Performed all customer service operations, staff hiring, training, and supervision.
- Assisted CEO in business development and strategy.
- Duties included cash handling, customer service, menu development, product ordering, inventory, financial reporting, human resources, accounts receivable, and accounts payable.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assessed financial statements and P&L reports to evaluate financial performance, develop targeted improvements and implement changes.
- Dedicated to expanding client bases by building lasting relationships.
Education
Associate of Arts - Business
09.1994 - 06.1997
Skills
Cheerful, can-do attitude
Customer service expert
Strong interpersonal and leadership skills
Project and team management
75 WPM typing speed with 98% accuracy
Business writing
Advanced MS Office Suite
Sales
Results-driven
Interests
Cooking
Peloton