MELISSA HOSNI

Work History

Dream House Raffle Fundraisers

Seattle, WA

01.2007 - 07.2020

For business which provided customer service via phone and email to donors for non-profit organizations' fundraisers.
Hired, trained, and managed seasonal staff.
Mastered skills in customer service, team management, project management, data management, PC and MAC software programs.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Worked with senior management to initiate new projects and assist in various processes.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

Nic’s Organic Fast Food

Schaumburg, IL

06.2018 - 07.2019

Responsible for general management of three restaurants.
Performed all customer service operations, staff hiring, training, and supervision.
Assisted CEO in business development and strategy.
Duties included cash handling, customer service, menu development, product ordering, inventory, financial reporting, human resources, accounts receivable, and accounts payable.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Assessed financial statements and P&L reports to evaluate financial performance, develop targeted improvements and implement changes.
Dedicated to expanding client bases by building lasting relationships.