Melissa Hougas, CPC-A
Elizabethtown,KY
Summary
Versatile and achievement-oriented professional with a robust background in finance, billing and logistics. Excels in demonstrating a commitment to problem solving, exceptional service and meeting goals and deadlines. Skilled in organization, strategic planning and customer relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Accounts Payable Specialist
Ohana Trucking Corporation
03.2016 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial reports.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Prepared and presented financial reports to inform senior management and board of directors.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
School Bus Driver
Hardin County Schools
11.2021 - Current
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
CDL A Truck Driver
NFI Logistics
05.2014 - 10.2020
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Contributed to team success through effective communication, collaboration, and support of fellow drivers.
- Collaborated closely with dispatchers and logistics teams coordinating pickups/deliveries maximizing overall system productivity rates across the entire fleet.
- Provided exceptional customer service at every point of contact while representing the company brand positively during interactions with clients or vendors on-site visits.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Business Owner
Starved Rock Entertainment
02.2019 - 11.2020
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- I streamlined this business from conception through operation in 2019. We were forced to completely pivot our business model in early 2020 when Covid hit, but we were able to keep our doors open and remain profitable through our unexpected new normal. We sold this business in late 2020, when we chose to move to Kentucky. It remains open and successful to this day!
CDL A Truck Driver
Werner Enterprises
09.2010 - 04.2014
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Improved customer satisfaction by professionally addressing concerns and providing prompt resolutions.
- Collaborated closely with dispatchers and logistics teams coordinating pickups/deliveries maximizing overall system productivity rates across the entire fleet.
- Resolved conflicts with other drivers or customers effectively through professional mediation skills resulting in mutually beneficial outcomes.
- Provided exceptional customer service at every point of contact while representing the company brand positively during interactions with clients or vendors on-site visits.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Manager
Some Like It Hot Tanning Salon
08.2004 - 08.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
University of Illinois At Chicago
Chicago, ILHigh School Diploma - General Studies
Lincoln-Way East High School
Frankfort, IL06.2005
Certification
Achieved AAPC CPC Certification in April 2024.
Timeline
School Bus Driver
Hardin County Schools
11.2021 - Current
Business Owner
Starved Rock Entertainment
02.2019 - 11.2020
Accounts Receivable/Accounts Payable Specialist
Ohana Trucking Corporation
03.2016 - Current
CDL A Truck Driver
NFI Logistics
05.2014 - 10.2020
CDL A Truck Driver
Werner Enterprises
09.2010 - 04.2014
Manager
Some Like It Hot Tanning Salon
08.2004 - 08.2010
University of Illinois At Chicago
High School Diploma - General Studies
Lincoln-Way East High School
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