Melissa Howard
Franklin
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
29
29
years of professional experience
Work History
Material Handler
Kohls Warehouse
Middletown
11.2003 - Current
- Picking, sorting, and packing orders with attention to detail for quality.
- Loaded and unloaded shipments with precision and care.
- Maintained cleanliness and organization of work areas for optimal productivity.
- Assisted in training new hires on safety protocols and operational procedures.
- Implemented best practices for material handling to reduce damage risks.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Supported other warehouse personnel in completing tasks efficiently.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Tracked shipment information using computerized systems such as SAP or Oracle software applications.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
Cashier
Meijer
Hamilton
01.1997 - 01.1999
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Provided exceptional customer service while addressing inquiries and concerns promptly.
- Maintained a clean and organized checkout area to enhance shopping experience.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved conflicts with customers professionally to maintain a positive shopping atmosphere.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Preble Shawnee High School
Gratis, OH06-1987
Associate of Applied Science - Nursing
Miami University
Skills
- Order picking
- Inventory management
- Material handling
- Shipping coordination
- Customer service
- Time management
- Attention to detail
- Data entry
- Paperwork completion
- POS systems
References
References available upon request.
Timeline
Material Handler
Kohls Warehouse
11.2003 - Current
Cashier
Meijer
01.1997 - 01.1999
High School Diploma -
Preble Shawnee High School
Associate of Applied Science - Nursing
Miami University