Melissa Howerton
Olathe
Summary
Dynamic Property Manager with a proven track record at JLL, enhancing tenant satisfaction through effective dispute resolution and proactive maintenance scheduling. Skilled in vendor management and payment collection, I consistently optimize property performance while fostering strong tenant relations. Committed to operational excellence and community engagement, I drive successful outcomes in diverse property environments. Strong skills with property management budgeting and working with various property management software such as Yardi, Corrigo and Building Engines.
Overview
10
10
years of professional experience
Work History
Property Manager
JLL, Jones Lang LaSalle
07.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Property Manager
Cushman & Wakefield
03.2020 - 07.2024
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
Operations Manager
Jani King
10.2019 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Property Manager
Block Real Estate Services
04.2015 - 09.2019
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Education
No Degree - Education
University of Kansas
Lawrence, KSSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Staff management
- Property tours and inspections
- Maintenance scheduling
- Administrative support
- Vendor management
- Property management expertise
Assistant Property Manager of the Year at Cushman & Wakefield
Assistance Property Manager of the Year in 2021 - exceeded expectations when the Property Manager had to be out of the office for surgery. I was able to take over and run with the existing portfolio without disruption. This portfolio eventually became mine when I took the Property Manager position. This also led to me being the trainer for Kansas City for Property Management.
Timeline
Property Manager
JLL, Jones Lang LaSalle
07.2024 - Current
Property Manager
Cushman & Wakefield
03.2020 - 07.2024
Operations Manager
Jani King
10.2019 - 03.2020
Property Manager
Block Real Estate Services
04.2015 - 09.2019
No Degree - Education
University of Kansas
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