Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Hua

Seattle,WA

Summary

Experienced manager at Maverick Gaming Washington with expertise in staff training, strategic decision-making, and operational efficiency. Enhanced onboarding processes and productivity through collaboration and engagement.

Overview

24
24
years of professional experience

Work History

Manager and Dealing School Trainer

Maverick Gaming Washington
02.2022 - 05.2023
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Oversaw recruitment processes, selecting top talent aligned with company culture and values.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Led initiatives to improve onboarding processes, enhancing integration of new employees into the workforce.
  • Conducted assessments to measure knowledge retention and applied learning outcomes in practical scenarios.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Wrote training manuals for gaming employees and supervisor positions according to strict company guidelines and gaming protocols.
  • trained new dealers and managers for all areas of the gaming operations.

Casino Supervisor

Maverick Gaming Washington
06.2017 - 04.2023
  • Boosted customer satisfaction through exceptional service and prompt issue resolution.
  • Managed gaming floor operations, maintaining game flow and minimizing downtime.
  • Aided marketing initiatives to attract new players and retain existing clientele.
  • Cut operational costs by implementing efficient scheduling and monitoring staff productivity.
  • Resolved patron disputes swiftly, ensuring fairness and a positive atmosphere.
  • Monitored employee attendance, adjusting schedules to maintain staffing levels.
  • Conducted staff performance evaluations, providing feedback for improvement.
  • Enhanced player experience with targeted promotions and events driving repeat business.
  • Maintained knowledge of casino games, serving as resource for staff and guests.
  • Trained new staff on policies, procedures, and game rules for improved performance.
  • Improved revenue through effective management of table limits and game mixes.
  • Oversaw tracking of player activity to inform marketing efforts and rewards programs.
  • Developed rapport with VIP clients, offering personalized attention to foster loyalty.
  • Ensured compliance with gaming regulations, reporting discrepancies immediately.
  • Checked on staff regularly, adjusting workflows and schedules to meet demand.

Table Games Dealer

Washington Gold Casinos
01.2005 - 06.2017
  • Managed table games, ensuring compliance with house rules.
  • Delivered excellent customer service, boosting player engagement.
  • Monitored game integrity, swiftly resolving discrepancies.
  • Trained new dealers, ensuring consistent team performance.
  • Skilled in dealing Double Deck BJ, Spanish 21, 3 Card Poker, 4 Card Poker, High Card Flush, Pai Gow, UTH, Baccarat, and Texas Hold'em.

Education

Regular

Cleveland High School
Seattle, WA
06-1998

Skills

  • Service excellence
  • Collaborative team management
  • Organizational time strategies
  • Analytical decision-making
  • Documentation and reporting
  • Staff management
  • Staff training and development
  • Policy implementation
  • Expense tracking
  • Recruiting and interviewing
  • Multitasking Abilities
  • Hiring and training
  • Operations management

Timeline

Manager and Dealing School Trainer

Maverick Gaming Washington
02.2022 - 05.2023

Casino Supervisor

Maverick Gaming Washington
06.2017 - 04.2023

Table Games Dealer

Washington Gold Casinos
01.2005 - 06.2017

Regular

Cleveland High School

Work Type

Full Time

Similar Profiles

CREATE PROFILE