Melissa Hua
Seattle,WA
Summary
Experienced manager at Maverick Gaming Washington with expertise in staff training, strategic decision-making, and operational efficiency. Enhanced onboarding processes and productivity through collaboration and engagement.
Overview
24
24
years of professional experience
Work History
Manager and Dealing School Trainer
Maverick Gaming Washington
Seattle, WA
02.2022 - 05.2023
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Oversaw recruitment processes, selecting top talent aligned with company culture and values.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led initiatives to improve onboarding processes, enhancing integration of new employees into the workforce.
- Conducted assessments to measure knowledge retention and applied learning outcomes in practical scenarios.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Wrote training manuals for gaming employees and supervisor positions according to strict company guidelines and gaming protocols.
- trained new dealers and managers for all areas of the gaming operations.
Casino Supervisor
Maverick Gaming Washington
Seattle, WA
06.2017 - 04.2023
- Boosted customer satisfaction through exceptional service and prompt issue resolution.
- Managed gaming floor operations, maintaining game flow and minimizing downtime.
- Aided marketing initiatives to attract new players and retain existing clientele.
- Cut operational costs by implementing efficient scheduling and monitoring staff productivity.
- Resolved patron disputes swiftly, ensuring fairness and a positive atmosphere.
- Monitored employee attendance, adjusting schedules to maintain staffing levels.
- Conducted staff performance evaluations, providing feedback for improvement.
- Enhanced player experience with targeted promotions and events driving repeat business.
- Maintained knowledge of casino games, serving as resource for staff and guests.
- Trained new staff on policies, procedures, and game rules for improved performance.
- Improved revenue through effective management of table limits and game mixes.
- Oversaw tracking of player activity to inform marketing efforts and rewards programs.
- Developed rapport with VIP clients, offering personalized attention to foster loyalty.
- Ensured compliance with gaming regulations, reporting discrepancies immediately.
- Checked on staff regularly, adjusting workflows and schedules to meet demand.
Table Games Dealer
Washington Gold Casinos
Seattle, WA
01.2005 - 06.2017
- Managed table games, ensuring compliance with house rules.
- Delivered excellent customer service, boosting player engagement.
- Monitored game integrity, swiftly resolving discrepancies.
- Trained new dealers, ensuring consistent team performance.
- Skilled in dealing Double Deck BJ, Spanish 21, 3 Card Poker, 4 Card Poker, High Card Flush, Pai Gow, UTH, Baccarat, and Texas Hold'em.
Education
Regular
Cleveland High School
Seattle, WA06-1998
Skills
- Service excellence
- Collaborative team management
- Organizational time strategies
- Analytical decision-making
- Documentation and reporting
- Staff management
- Staff training and development
- Policy implementation
- Expense tracking
- Recruiting and interviewing
- Multitasking Abilities
- Hiring and training
- Operations management
Timeline
Manager and Dealing School Trainer
Maverick Gaming Washington
02.2022 - 05.2023
Casino Supervisor
Maverick Gaming Washington
06.2017 - 04.2023
Table Games Dealer
Washington Gold Casinos
01.2005 - 06.2017
Regular
Cleveland High School