Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Hubbard

Clive,IA

Summary

*Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

* Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

* Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

* Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

* Reliable Store Manager with 8 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

* Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

* Knowledgeable Manager with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

* Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

* Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

* Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

* Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

* Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

* Hardworking and reliable Leader with strong ability in production/Retail. Offering strong leadership and hard work. Highly organized, proactive and punctual with team-oriented mentality.

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Overview

29
29
years of professional experience

Work History

Store Manager

Kohls Department Store
Des Moines , IA
10.2012 - 05.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.

Factory Production Worker

Robinson Manufacturing
Dayton, TN
01.1995 - 06.2012
  • Operated machinery to fabricate and assemble product components.
  • Assisted in the troubleshooting of production line equipment malfunctions.
  • Inspected finished products for defects or flaws.
  • Monitored inventory levels throughout the shift.
  • Maintained a clean and safe work area in accordance with OSHA standards.
  • Conducted quality control checks on all outgoing items prior to shipment.
  • Packaged completed products according to customer specifications.
  • Recorded production data into computerized system accurately and efficiently.
  • Communicated effectively with supervisors regarding job progress and safety issues.
  • Followed written instructions regarding product assembly processes.
  • Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
  • Adhered strictly to established safety protocols when operating equipment.
  • Trained new staff members on proper machine operation techniques.
  • Completed necessary paperwork such as time cards, order forms.
  • Evaluated current production processes and made forward-thinking adjustments to improve output.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Sorted and packaged products to prepare for processing or shipment.
  • Examined final products for conformance with quality and design standards.
  • Loaded and unloaded items from machines and conveyors.
  • Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
  • Inspected and repaired products to meet project expectations.
  • Attended regular training sessions to increase machine operating skills.
  • Documented actions by completing production and quality forms.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Organized project components according to workflow.
  • Recorded production details and accurately entered data into computerized systems.
  • Tracked counts of work cycles for accuracy.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Recommended opportunities for growth and advancement to motivate employees.

Education

High School Diploma -

Rhea County High School
Evensville, TN
01-1993

Skills

  • Employee Training
  • Shift Scheduling
  • Supply Ordering
  • POS Systems
  • Promotional planning
  • Store operations oversight
  • Risk Management
  • Operations Management
  • Partnership Building
  • Retail Inventory Management
  • Talent Recruitment
  • Store Merchandising
  • Team Development
  • Project Management
  • Payroll Management
  • Customer Service Management
  • Product Merchandising
  • Sales Promotions
  • Documentation And Reporting
  • Relationship building and management
  • Operational Efficiency
  • Team motivation
  • Training and mentoring
  • Outstanding communication skills
  • Sales expertise
  • Budget Development
  • Inventory Management
  • Opening and closing procedures
  • Employee Terminations
  • Retail Merchandise Quality Standards
  • Flexible Schedule
  • Loss Prevention Procedures
  • Recruiting and Hiring
  • Process Improvements
  • Team Leadership
  • Sales Analysis
  • Work Planning and Prioritization
  • Store Opening and Closing
  • Operations
  • Strategic thinker
  • Reliable
  • Performance Reviews
  • Inventory Oversight
  • Cash Management
  • Sales professional
  • Friendly and Positive
  • Team Building and Leadership
  • Staff Supervision
  • Employee Scheduling
  • Problem-Solving
  • Operations Oversight
  • Delegating Work
  • Accurate Cash Handling
  • Culture development
  • Special Events
  • Multitasking and Organization

Languages

English
Professional

Timeline

Store Manager

Kohls Department Store
10.2012 - 05.2024

Factory Production Worker

Robinson Manufacturing
01.1995 - 06.2012

High School Diploma -

Rhea County High School
Melissa Hubbard