Melissa Mitchell
Wasilla,AK
Summary
Dedicated professional with a strong commitment to success in diverse environments. Known for adaptability and a collaborative spirit, both in team settings and independent projects. Eager to embrace challenges and continuously learn while contributing effectively to organizational goals. Seeking opportunities that foster personal growth and enhance company success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Silvertip Design
Palmer , Alaska
12.2021 - 10.2024
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
- Assisted customers with product returns or exchanges according to company policies while maintaining a positive attitude and preserving brand loyalty
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
- Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers
- Performed inventory management tasks such as restocking merchandise at the checkout area as needed
- Resolved customer complaints or conflicts in a professional manner to ensure customer satisfaction
- Performed general clerical duties such as data entry, filing, and photocopying
- Maintained accurate records of incoming and outgoing correspondence
- Managed office supplies inventory and placed orders when necessary
- Responded to inquiries from clients, customers, and employees in a timely manner
- Collaborated with team members to ensure efficient workflow within the office
- Sorted and distributed incoming mail and prepared outgoing mail for delivery or pickup
- Updated company calendars with important dates such as meetings, deadlines, holidays etc
- Managed multiple tasks simultaneously while maintaining attention to detail
- Assisted in training new clerical staff on office procedures
- Maintained a clean work environment by regularly tidying up shared spaces
Receptionist
Alaska Facial Plastic Surgery & ENT
Wasilla , AK
05.2020 - 08.2020
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Copied patient files to other medical offices, insurance companies, and patients in a timely manner.
- Assisted patients in person and via phone
- Ensured customer service by addressing customer concerns and demonstrating empathy.
- Maintained a positive attitude with patients and staff.
- Handled daily flow of paperwork.
- Promptly responded to general inquires from members, staff and clients via email, phone and fax.
Passenger Service Agent/Airport Operations Agent
Pegasus Aviation Services LLC
Anchorage , AK
03.2019 - 05.2020
- Responsible for checking in passengers for their flights
- Customer Service
- Issuing tickets to passengers & providing flight information to passengers
- Checking in baggage and solving ticket-related travel problems.
- Cargo: Responsible for cargo flights coming into Alaska and leaving Alaska
- Driving to flights on the Tarmac to bring them appropriate paperwork needed for next flight.
- Picking up Pilots and crew from their hotels and bringing them to their flights
- Clearing paperwork for customs, completing paperwork for flights arriving to Alaska and leaving Alaska, preparing paperwork for crew, filing paperwork, and answering phones.
- Worked under strict deadlines while maintaining a positive attitude.
Board Member/Volunteer
Blue Thunder Basketball
Palmer, Alaska
08.2016 - 08.2019
- Responsible for making copies of fliers and delivering them to numerous schools in Wasilla and Palmer.
- Responsible for coordinating events for fundraisers.
- Getting sponsorships for Blue Thunder's nonprofit organization.
- Creating fliers for upcoming events.
- Recruitment: to include players, volunteers and sponsors.
Bookkeeper/Accountant
Last Frontier Brewing Company
Wasilla, Alaska
08.2014 - 08.2015
- Responsible for depositing money into numerous accts for the business.
- Provided oversight for waiters and waitress's tips and wrote paychecks to the employees.
- Responsible for companies Facebook page.
- Promptly responded to general inquiries via email, phone, and fax.
- Responsible for account payables/receivables, and all book keeping tasks.
Office Assistant
Linda Brandon State Farm
Wasilla , Alaska
01.2014 - 01.2015
- Assisted clients in person and via phone.
- Maintained a positive attitude with customers, and staff.
- Handled daily heavy flow of paperwork.
- Directed calls to appropriate individuals.
Member Service Representative Level 3
Global Credit Union
Anchorage, Alaska
03.2005 - 01.2011
- Provided customer service for an average of 100 calls per day, answered customer inquiries, solved problems, and provided product information.
- Directed calls to appropriate individuals and departments.
- Promptly responded to general inquiries from members, staff and clients via email and fax.
- Maintained positive attitude with customers, and staff.
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
Education
High School Diploma -
Dimond
Alaska05-1999
Skills
- 10 key, data entry, filing
- Active listening
- Creative problem solving
- Internet research
- Telecommunication skills
- Multi-line phone usage
- Energetic work attitude
- Excellent communication skills
- MS Windows proficient
- Strong organization skills
- Works well with others
- Customer service excellence
References
References available upon request.
Timeline
Customer Service Representative
Silvertip Design
12.2021 - 10.2024
Receptionist
Alaska Facial Plastic Surgery & ENT
05.2020 - 08.2020
Passenger Service Agent/Airport Operations Agent
Pegasus Aviation Services LLC
03.2019 - 05.2020
Board Member/Volunteer
Blue Thunder Basketball
08.2016 - 08.2019
Bookkeeper/Accountant
Last Frontier Brewing Company
08.2014 - 08.2015
Office Assistant
Linda Brandon State Farm
01.2014 - 01.2015
Member Service Representative Level 3
Global Credit Union
03.2005 - 01.2011
High School Diploma -
Dimond
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