Melissa Hudson
Angier,NC
Summary
Cutting-edge recent graduate Dental Hygienist with latest training and real-world experience. Skilled at dental cleanings and patient education. Well versed in all aspects of dental office operations. Quick to build relationships with patients and successful at working with teammates to achieve patient care goals.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist/CPC
Campbell University Health Center
08.2017 - 08.2022
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Supported clinical staff during peak hours by assisting with room setup, patient intake assessment, clinical services such as phlebotomy, EKG, & assisting the physician with procedures, and supply inventory management.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Assisted in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the practice specialties.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Served as a reliable resource for both clinical teams and administrative staff by offering expert advice on proper code selection based on diagnosis or treatment specifics provided in the documentation received.
- Developed strong working relationships with insurance companies, facilitating smoother communication and quicker claim resolutions.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
Education
Associate of Applied Science - Dental Hygiene
Fayetteville Technical Community College
Fayetteville, NC05.2024
Medical Billing & Coding
Central Carolina Community College
Lillington, NC06.2017
Associate of Applied Science - Nuclear Medicine
Fayetteville Technical Community College
Fayetteville, NCSkills
- Anesthetic Administration
- Dental Disease Management Utilizing ADPIE
- Dental Radiographs including NOMAD Certification
- Healthcare Systems Knowledge: EagleSoft, PACS, Trillium, Allscripts, Point Car eClick & Athena Net
- HIPAA Compliance & Training Coordination
- Oral Cancer Screening & Nutritional Counseling
- Medical & Dental Billing & Coding
- Patient Check-In & Referral Coordination
- Periodontal evaluation & Dental Charting
- Preventive Oral Health Education
- Root Planning & Scaling Expertise
- Sealant Application
Timeline
Patient Service Specialist/CPC
Campbell University Health Center
08.2017 - 08.2022
Associate of Applied Science - Dental Hygiene
Fayetteville Technical Community College
Medical Billing & Coding
Central Carolina Community College
Associate of Applied Science - Nuclear Medicine
Fayetteville Technical Community College
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