MELISSA HUERTA
San Antonio,TX
Summary
Results-driven Director of Operations with 20 years' experience leading and motivating teams to exceed goals. Skilled in problem-solving and implementing Lean processes to drive continuous improvement. Inspires shared vision to empower teams and achieve success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director, Business Analysis
Optum
03.2021 - Current
- Manages a diverse team exceeding 50 members
- Developed and implemented comprehensive strategies to improve call center operational processes and organizational efficiency.
- Coordinate with data specialists to build extensive metric dashboards
- Analyze and interpret data to identify trends, patterns, opportunities, and risks for business partners.
- Project planning and implementation of new call center platforms.
- Deliver concise and professional analysis to relevant audience
- Collaborate on creating comprehensive training strategies for call center staff
- Coordinate with team and stakeholders to create financial models and perform cost-benefit analysis
- Collaborate with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Recruited, trained, supervised, evaluated and mentored staff members.
Manager, Client Services
CaptureRx
08.2016 - 03.2021
- Facilitate operations of 340B Client Relationship Management team
- Manage the 340B program for team members assigned accounts, including new and existing contracts.
- Align organizational goals with executive leadership.
- Maintain client business development.
- Analyze client contracts for compliance with terms
- Forecast potential savings through detailed report analysis
- Facilitates team and client identification of compliance risks
- Implement program modifications in compliance with regulations
- Designed effective operational strategies
Education
Bachelor of Science - Business Administration
University of the Incarnate Word
San Antonio, TX12.2020
Associates of Applied Science - Business Administration
University of the Incarnate Word
San Antonio, TX05.2020
Skills
- Operations Management
- Project Management
- Strategic Planning
- Power BI
- Account Management
- Employee training and development
- Microsoft Office
- Salesforce
- Business Administration
- Budget Control
- Contract Management
- Staff Development
- Project Coordination
- Business Development
Certification
2024 Latina Leaders in Tech
Latina Geeks
Issued August 2024
Timeline
Director, Business Analysis
Optum
03.2021 - Current
Manager, Client Services
CaptureRx
08.2016 - 03.2021
Bachelor of Science - Business Administration
University of the Incarnate Word
Associates of Applied Science - Business Administration
University of the Incarnate Word
Similar Profiles
Samantha MyersSamantha Myers
Insurance Agent at OptumInsurance Agent at Optum
Summer PalmerSummer Palmer
Manager of Clinical Operations at OptumManager of Clinical Operations at Optum
Ashly MillerAshly Miller
Medical Assistant/Phlebotomist at OptumMedical Assistant/Phlebotomist at Optum
Dawnda CookDawnda Cook
Associate Clinical Administrative Coordinator at OptumAssociate Clinical Administrative Coordinator at Optum
Yvonne JacksonYvonne Jackson
Certified Nursing Assistant at Ignite Medical ResortCertified Nursing Assistant at Ignite Medical Resort