Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Melissa Huezo

Boca Raton,FL

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Kohl's
Coconut Creek, FL
09.2022 - Current
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered incoming telephone calls to provide store, products and services information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted customers and provided exceptional customer service.

Sales Associate

Dollar Tree
Coconut Creek, FL
09.2022 - Current
  • Handled returns and exchanges according to company policies.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Processed credit card transactions quickly and securely.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Assisted customers with product selection, sizing and styling.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Computed purchases and received and processed cash or credit payment.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Adhered to company initiatives and achieved established goals.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Sales Associate

Ross Dress for Less
Pompano Beach, FL
05.2019 - 09.2021
  • Handled returns and exchanges according to company policies.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Assisted customers with product selection, sizing and styling.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Arts - General Studies

Palm Beach State College
Lake Worth, FL
12-2018

Skills

  • Customer service
  • Visual merchandising
  • Time management
  • Store organization
  • Customer engagement
  • Effective communication
  • Security awareness
  • Multitasking
  • Returns and exchanges
  • Time management abilities
  • Positive and professional
  • Policy and procedure adherence
  • Retail Sales Experience
  • Reading comprehension skills
  • Store maintenance
  • Honest and dependable
  • Customer needs assessment
  • Written and oral communication skills
  • Return and Exchange Handling
  • Inventory management

Affiliations

  • Going to the gym
  • Hanging out with friends
  • Spending time with my family
  • Enjoy watching movies
  • Relax
  • Enjoys swimming

Accomplishments

  • Earned my diploma in high school (West Boca Raton Community)
  • Earned my A.A degree in Palm Beach State College
  • Earned my CCA (Certified Coding Associate) from AHIMA after completing the program in Palm Beach State College

Certification

  • CCA from AHIMA

Timeline

Sales Associate

Kohl's
09.2022 - Current

Sales Associate

Dollar Tree
09.2022 - Current

Sales Associate

Ross Dress for Less
05.2019 - 09.2021

Associate of Arts - General Studies

Palm Beach State College

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