Melissa Huggins
Jacksonville,FL
Summary
Reliable employee seeking costumer service position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Counselor
Calvary Chapel Church
Jacksonville , FL
09.2017 - Current
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Costumer Service Representative
DiMaggio's
Jacksonville, FL
09.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Diploma -
Forrest Highschool
Florida Skills
- Excellent Communication
- Self-Motivated
- First Aid/CPR
Timeline
Costumer Service Representative
DiMaggio's
09.2021 - 05.2022
Counselor
Calvary Chapel Church
09.2017 - Current
Diploma -
Forrest Highschool