Melissa Humma
San Diego,United States
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
20
20
years of professional experience
Work History
Department Scheduler
Naval Medical Center San Diego, Cardiology
10.2021 - Current
- Utilize MHS GENESIS (REVCYCLE, SCHAPPT BOOK, POWERCHART) to provide support and scheduling to Cardiology Staff, Fellows, Technicians, and patients.
Proficient in Microsoft Excel, WORD, and Outlook - Provide patients a listening ear and assist them with any concerns and help resolve the matter at hand
- Provide administrative/clerical support to Admin, Providers, and Front Desk
- Reach out and receive phone calls for the purpose of scheduling, rescheduling, and cancelling patient appointments/ procedure
- Reduced scheduling conflicts for staff members by proactively addressing requests and concerns.
- Enhanced interdepartmental communication with regular meetings and updates on schedule changes.
- Improved employee satisfaction by accommodating individual needs and preferences in the scheduling process.
- Currently serving as the Secondary Customer Service Representative, assisting with clinic duties, attend meetings, maintaining the ICE system
- Assist Referral reviewer regarding any questions of the proper processes of handling pending referrals for the clinic
Clear and Legible Report Clerk
Reef Systems Corp
06.2018 - Current
- Supports Naval Medical Center San Diego providing administrative services as a Clear and Legible Reporting Clerk; Complies and sent reports to civilian medical providers; review incoming reports and determine acceptability; monitor timelines of incoming CLR's; monitor and record Military Treatment Facility (MTF) provider compliance with acknowledgement receipt of CLR; Chase delinquent CLR's; Cross check referral authorization; Communicate with primary care managers, specialty physicians, and clinical staff through ALTHA and CHCS; Research and obtain stat records when assigned by upper level managment
- Experienced with CISCO software and phone system
- Maintain and update patient's Electronic Health Records; Assist Referral Management Center in calling patients regarding new referrals, booking appointments, and closing referrals
- Assist Transcription and Coding department in retrieving Operation Reports back from ERSA providers; Be the point of contact for ERSA providers between CLR, Utilization Management Nurses, and Coding Department
- Assist Patient Relations as their Referrals Specialist
- Held educate patients as to where and why their referrals were assigned to civilian providers and assist in contacting Tricare when needed
- Fill in and assist CLR Lead when they are present or out of the office with duties assigned by upper management
- Keep daily accountability of all CLR personnel present or out of the office
- Provide training in Today's Work, Chasing, ROFRs, 180s, ALTHA, CHCS, Computer Mapping, UCSD and Rady's Medical Records Epic Systems, and how to use Healthnet/Tricare-West website to new and current CLR staff
- Create and submit monthly non-compliance reports directly to department head
- Recreated and improved CLR Chasing Processes and Standard Operating Procedures to help retrieve patient medical reports from civilian providers.
Respite Care Provider
YMCA/ Child Care Aware
12.2016 - 04.2019
- Provide care and assistance to Naval families with children who have disabilities and special needs within their own homes; Allow parents short term relief from continual care of their child so they may have times for themselves;
Mobile Phlebotomist
Quest Diagnostics
12.2010 - 03.2014
- Lead phlebotomist at 10 laboratory sites and 40 employees around Southern San Diego; Train fellow phlebotomists in all new policies and procedures created and mandated by Quest Diagnostics and the State of California; Create monthly flowcharts for upper management regarding the number of patients each facility handles in an 8 to 9 hour work day; Pick up and deliver supplies when needed at specific sites; Match laboratory requisitions to specimen tubs; Dispose of contaminated sharps in accordance with applicable laws, standards, and policies; Draws blood from veins by vacuum tube, syringe, or butterfly venipuncture methods; Draws blood from capillaries by dermal puncture, such as heel stick methods; Enters patient specimen, insurance, or billing into Care360; collects specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
Mobile Phlebotomist
Diagnostic Laboratories
01.2009 - 03.2010
- Drive to various Skilled Nursing Facilities to draw and collect routine and/or stat specimens; Pick up and deliver supplies when needed at specific sites; Match laboratory requisitions to specimen tubs; Dispose of contaminated sharps in accordance with applicable laws, standards, and policies; Draws blood from veins by vacuum tube, syringe, or butterfly venipuncture methods; collects specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
Caregiver Trainer/ Customer Employee Representative/ CNA/ Home Health Aide
At Your Home Family Care
06.2006 - 03.2008
- Lecture, train, and test prospective care providers for company and San Diego community in how to care for children with disabilities (ie
- Autism, epilepsy, and behavioral disorders) and geriatric clients who need help with their activities of daily living (ie
- Getting in and out of bed, dressing, different ways of bathing, cooking, home care, grocery shopping, and transportation)
- Answer all questions and concerns of current and prospective clients regarding any matters on the type of care the company provides, types of qualified employees staffed with the company and to solve any incidents that may have occurred during a shift
- Answer all questions and concerns of company employees regarding care, shifts, and incidents that may have occurred while providing care
- Search and assign caregivers to clients based on the client's care needs
- Data entry and transcribe communications with patients, family, and care providers
- Provide medical and non-medical care to children with disabilities and the elderly with their activities of daily living.
Medical Records Assistant
The Bradley Court Convalescent Home
02.2004 - 01.2006
- Organize and and managed patient's health information data in standard order and are accurate and complete
- Ensure paperwork is properly filled out according to facility and state policies
- Verify Telephone consults from facility personnel and visiting physicians
- Improve and recreate facility forms such as intake, physical inspections, policies and procedures
- File paperwork and reports in the correct patient charts in a timely manner
- Make sure that records are properly secured and in compliance with HIPAA
- Performs other clerical tasks as needed, such as answering phones, faxing, and patient check in and outs
- Assist in discharging patients' charts and files when patient's leave the facility permanently or deceased.
Education
Technical or Occupational Certificate - Medical Assistant
Concorde Career College
San Diego, CA06.2010
Technical or Occupational Certificate - Phlebotomy
U.S. COLLEGES
San Diego, CA06.2005
Technical or Occupational Certificate -
Regional Occupational Program
Chula Vista, CA06.2005
High School or equivalent -
Montgomery High School
San Diego, CA03.2004
Skills
- Interdepartmental Coordination
- Process Improvement
- Attention to Detail
- Quality Assurance
- Effective Communication
- Problem Solving
- Customer Service
- Conflict Resolution
- Task Delegation
- Calendar Management
- Microsoft Office Suite
- Multitasking Abilities
- Scheduling Software Proficiency
- Office Administration
- Clerical Support
- Scheduling
- Multi-Line Phone Systems
Desired Locations
United States, CA, San Diego
Availability
Permanent, True, Full-Time
Timeline
Department Scheduler
Naval Medical Center San Diego, Cardiology
10.2021 - Current
Clear and Legible Report Clerk
Reef Systems Corp
06.2018 - Current
Respite Care Provider
YMCA/ Child Care Aware
12.2016 - 04.2019
Mobile Phlebotomist
Quest Diagnostics
12.2010 - 03.2014
Mobile Phlebotomist
Diagnostic Laboratories
01.2009 - 03.2010
Caregiver Trainer/ Customer Employee Representative/ CNA/ Home Health Aide
At Your Home Family Care
06.2006 - 03.2008
Medical Records Assistant
The Bradley Court Convalescent Home
02.2004 - 01.2006
Technical or Occupational Certificate - Medical Assistant
Concorde Career College
Technical or Occupational Certificate - Phlebotomy
U.S. COLLEGES
Technical or Occupational Certificate -
Regional Occupational Program
High School or equivalent -
Montgomery High School
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