Melissa Humphrey

- Assisted customers

- Managed crew

- Ordered and received inventory

- Cash Handing and deposits

• Led team in achieving operational goals through effective training and coaching.
• Managed inventory levels, ensuring timely restocking and minimizing stock discrepancies.
• Streamlined customer service processes to enhance satisfaction and improve response times.
• Implemented safety protocols, fostering a culture of compliance and risk management.
• Coordinated staff schedules to optimize labor efficiency and meet business demands.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.