Melissa Hunt
Aurora,Colorado
Summary
Successful, achievement-oriented business professional with over 15 years of progressive positions requiring knowledge and execution of a variety of administrative principles. Excited by new challenges and seeking a position where exceptional skills can be put to good use.
Overview
23
23
years of professional experience
Work History
Mortgage Loan Processor Assistant
Merchants Mortgage & Trust Corporation
11.2021 - 09.2023
- Assisted loan officers Obtain all required paperwork and financial information from perspective borrowers.
- Communicated with Borrowers effectively regarding info needed in order to complete loan files and move loans efficiently toward closing.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Prepared Loan Documents for Closings and delivered them to Title Companies
- Managed post closing items as needed
Mortgage Loan Processor
HomeBridge Financial Services
10.2020 - 10.2021
- Manage pipeline to consistent service levels ensuring files are completed within each stage within guidelines set by management and update current systems accurately and timely
- Order documentation as required per policy and file, Regular follow up for missing items from borrowers and 3rd parties, Work with appropriate departments to move files from initial submission thru funding
- Assist in resolving problems or issues on loan files within the team, elevating to management as appropriate.
- Complete a quality file submission to Underwriting, Closing and Post Closing including appropriate stacking order and all quality responsibilities assigned to function
- Work with settlement agents and closing dept to schedule closing dates and prepare closing document orders
Mortgage Loan Processor
HCL Technologies
08.2019 - 09.2020
- Validate assets and liabilities listed on the loan application by gathering information from third party resources (examples include obtaining bank statements to verify deposit balances and matching liabilities listed against credit reports). Validate additional information provided by loan applicant on the application (including Verification of Employment, Verification of Deposits, flood certification, HMDA information, etc.)
- Provide all required information to underwriters – if additional information is needed, contact Loan Officer and/or customer to obtain needed information
- Obtain list from underwriters of conditions necessary to close loan and works with customer to obtain necessary information – submitting it to underwriter.
- Verifies that all files receiving “clear to close” approval contain Title Commitment, Proof of Homeowners Insurance, Insured Closing Letter, Wiring Instructions and Tax Reports
- Protect Company's reputation and image by maintaining Borrower confidence; deliver a high level of customer service and by keeping mortgage loan information confidential.
Mortgage Loan Processor 3
LenderLive Network Inc. - UBS Bank USA
10.2016 - 12.2018
- Process and prepare purchase and refinance mortgage loans (Conventional, Jumbo-High Net Worth Clients) under various loan programs in accordance with policies and procedures
- Order and review all 3rd Party vendor documentation including but not limited to: Appraisals, Title, Insurance, Flood Cert, Credit Reports
- Perform daily proactive pipeline management
- Communicate with Loan Officer consistently and effectively, while providing excellent service
- Set expectations, provide timely status updates, and establish deadlines for customers
- Deliver clean, complete and accurate files to both underwriting and closing
- Received top processor for loans submitted for various months
Loan Modification Underwriter
Urban Lending Solutions- Bank Of America
01.2013 - 01.2015
- Completed review of loan files to ensure compliance with guidelines.
- Verification of all documents that were received by the borrower and requested missing documents.
- Gathered required financial information, performed modification eligibility and accurate income calculations.
- Performed eligibility analysis per investor guidelines on FHA, GSE, and NGSE loans.
- Continued education on current banking products and services through Bank of America online courses.
- Obtained top performer on team with highest quality and productivity.
Mortgage Specialist 1
Urban Lending Solutions
01.2012 - 01.2013
- Performed variety of loan documentation duties on loan programs using required knowledge of guideline for each program.
- Maintained quality control processes on loans while implementing guidelines.
- Worked on special projects as needed.
- Received an internal audit score of 99%.
- Trained new team members on applying due diligence procedures and regulatory mandates.
Recovery Analyst
Great-West Financial
01.2005 - 01.2011
- Handled the administration of recovery fees including new setups, changes, and maintenance.
- Assisted with the coordination of billing and collection of recoveries.
- Researched and reconciled discrepancies in the payment of recoveries.
- Maintained spreadsheets and reports.
- Maintained friendly and professional client interactions at all times.
Account Analyst III
Great-West Financial
01.2001 - 01.2005
- Researched and resolved unique plan or client corrections requiring knowledge of systems, products, and procedures.
- Responsible for maintaining quality and increased production of the corrections.
- Composed written correspondence to participants and plans via MS Word.
- Maintained friendly and professional client interactions at all times.
Education
Bachelor's Degree -
THE WOMEN'S COLLEGE AT D.U
Denver, COSkills
- Strong problem-solving capabilities
- Self-sufficient
- Extremely organized
- Strong interpersonal skills
- Team player
- Time management
- Effective communication
- Effective Multitasking
- Quality Assurance
- Proficient in 10-key
Timeline
Mortgage Loan Processor Assistant
Merchants Mortgage & Trust Corporation
11.2021 - 09.2023
Mortgage Loan Processor
HomeBridge Financial Services
10.2020 - 10.2021
Mortgage Loan Processor
HCL Technologies
08.2019 - 09.2020
Mortgage Loan Processor 3
LenderLive Network Inc. - UBS Bank USA
10.2016 - 12.2018
Loan Modification Underwriter
Urban Lending Solutions- Bank Of America
01.2013 - 01.2015
Mortgage Specialist 1
Urban Lending Solutions
01.2012 - 01.2013
Recovery Analyst
Great-West Financial
01.2005 - 01.2011
Account Analyst III
Great-West Financial
01.2001 - 01.2005
Bachelor's Degree -
THE WOMEN'S COLLEGE AT D.U
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