Melissa Hunter
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Treasury Management Renewals & Approvals Analyst
Bank of Nevada
Las Vegas, NV
10.2016 - Current
- Process E-deposit and ACH renewals, maintain the Renewal database, process changes as needed.
- Created the Renewal Checklist and Callback procedure to check work and ensure accuracy.
- Help create a new database for the ACH and RDC renewals process.
- Maintaining the monthly renewal list so all renewals are completed in a timely manner.
- Handle special projects when assigned, while maintaining the current database system.
- Training new and current employees on the system's policies and procedures.
- Backup when management is away from the office.
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Maintained accurate records of all data collected during analysis processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Treasury Management Support Services
Bank of Nevada
Las Vegas, NV
01.2013 - 10.2016
- Performed analytical analysis pertinent to service charges, balance, etc.
- While providing customer service and support for all treasury management supported functions for the bank's internal and external clients.
- Provided technical support and acted as a liaison to vendors, customers, and the product management team by communicating system issues and managing alternative solutions, while implementing new business setups of treasury management products and services.
- Verifying e-deposit checks, preparing E-deposit and ACH renewals, and sending violation notices to RMs for approval.
- Maintaining various TM reports.
- Reviewed banking documents for accuracy and completeness prior to execution.
- Analyzed banking statements for discrepancies or unauthorized activity involving company funds.
- Provided training to staff on best practices for treasury management procedures.
Merchant Services Rep II
Bank of Nevada
Las Vegas, NV
10.2008 - 12.2013
- Offering and providing bank card information services to existing or potential clients.
- Completing cost analysis for existing and potential clients to offer savings, as well as customer service assistance for all merchant needs.
- Ensuring the maintenance of systems and accounts, including inquiries regarding billing payment and procedural issues, as well as troubleshooting.
- Identified opportunities to upsell additional services or products.
- Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
- Conducted regular audits of merchant accounts to ensure compliance with regulations and standards.
- Attended meetings with internal teams as well as external vendors to discuss strategies for improving customer experience.
- Verified accuracy of all customer information before submitting applications for approval or processing payments.
- Interfaced directly with customers via phone calls or emails providing guidance on payment processing options available.
- Resolved technical issues related to credit card terminals and online transactions.
- Assisted with the setup of merchant accounts and payment processing services.
- Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Merchant Services Rep II
Bank of Nevada
Las Vegas, NV
04.2007 - 10.2008
- Processing various reports such as Non Post, Chargeback and Stop Pay reports
- Preparing and mailing escheatment letters
- Researching posting issues for bankers
- Training new associates on systems, policies and procedures.
Education
Food Service and Lodging -
Western Illinois University
Macomb, IL05.1992
Skills
- Service
- Administrative
- Training
- Analytical analysis
- Customer service
- Technical support
- Liaison
- Communication
- Troubleshooting
- Cost analysis
- Billing payment
- Procedural issues
- Research
- Training new associates
References
References are available on request.
Timeline
Treasury Management Renewals & Approvals Analyst
Bank of Nevada
10.2016 - Current
Treasury Management Support Services
Bank of Nevada
01.2013 - 10.2016
Merchant Services Rep II
Bank of Nevada
10.2008 - 12.2013
Merchant Services Rep II
Bank of Nevada
04.2007 - 10.2008
Food Service and Lodging -
Western Illinois University
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