Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hurt

Pittsburg,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

CNA

Cascade
Pittburg, KS
08.2021 - 03.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Transportation Coordinator

US Army Reserve
Pittsburg, KS
11.2019 - 12.2021
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Optimized compliance with state and federal regulations related to shipment of products

Car Hire Coordinator

Watco
Joplin, MO
05.2015 - 03.2020
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Completed routine and complex account updates to resolve problems.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Placed new customer orders and scheduled appointments.

Education

Bachelor of Arts - Integrated Studies

Pittsburg State University
Pittsburg, KS
05.2015

Skills

  • Feeding Assistance
  • Fluid Measurement
  • Caregiver Relations
  • Nutrition and Diet
  • Patient Safety Management
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Customer Inquiry Response

Timeline

CNA

Cascade
08.2021 - 03.2022

Transportation Coordinator

US Army Reserve
11.2019 - 12.2021

Car Hire Coordinator

Watco
05.2015 - 03.2020

Bachelor of Arts - Integrated Studies

Pittsburg State University

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Melissa Hurt