Melissa Hurt
Euclid,OH
Summary
Accomplished Fraud Specialist with a proven track record at Discover Financial, enhancing customer trust by effectively resolving fraud cases and reducing fraud incidents through strategic prevention methods. Expert in fraud detection and cybersecurity awareness, complemented by strong verbal communication skills. Mentored team members, improving performance and fostering professional growth.
Overview
6
6
years of professional experience
Work History
Fraud Specialist
Discover Financial
12.2022 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Lead Teller
5/3 Bank
01.2019 - 12.2022
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Education
High School Diploma -
Collinwood High School
Cleveland, OH05-2000
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Investigation techniques
- Verbal and written communication
- Banking operations
- Fraud detection
- Telephone and email etiquette
Timeline
Fraud Specialist
Discover Financial
12.2022 - Current
Lead Teller
5/3 Bank
01.2019 - 12.2022
High School Diploma -
Collinwood High School
Similar Profiles
Steven PerrySteven Perry
Lead Account Manager at Discover FinancialLead Account Manager at Discover Financial
Rhonda LofgreenRhonda Lofgreen
New Accounts Representative at Discover FinancialNew Accounts Representative at Discover Financial
DRU SMITHDRU SMITH
Customer Service Representative at Discover FinancialCustomer Service Representative at Discover Financial