Melissa Hutchinson
Linwood,NY
Summary
Proven track record of enhancing customer satisfaction and streamlining store operations, as demonstrated during my tenure at Marshalls. Skilled in effective communication and inventory monitoring, I excel in fostering team collaboration and driving continuous improvement. Achieved significant sales growth by leveraging my adaptability and customer service management expertise.
Overview
26
26
years of professional experience
Work History
Key Carrier and Administrative Coordinator
Marshalls
08.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Reconciled all register cash drawers and recorded any variances
Associate
Fashion Bug
02.2007 - 11.2012
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Department Lead
Macy's
08.2004 - 03.2006
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Communicated with managers of other departments to maintain transparency.
- Set sales
- Performed opening and closing register duties
- Maintained a clean and safe work environment
- Covered in other departments as needed
Makeup Consultant
Clinique
06.1999 - 08.2004
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased sales through effective upselling of makeup products and services.
- Offered constructive feedback during group training sessions so fellow consultants could refine their skills in makeup application techniques.
- Crafted tailored bridal looks that met individual bride''s desires while enhancing their natural features.
- Maintained cleanliness of workstations and adhered to hygiene protocols during makeup applications to create a safe environment for clients.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
- Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Stayed up-to-date with current beauty trends and new product launches, offering knowledgeable advice to clients.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in conferences on new products and their applications
Associate
Bath & Body Works
07.1998 - 06.1999
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Veterinarian Technician
New Hampshire Community Technical College
Stratham, NH06.1999
GED -
Dirigo High School
Dixfield, ME06.1997
Skills
- Store operations
- Delegation Abilities
- Employee Scheduling
- Store maintenance
- Customer Service
- Workplace Safety
- Customer Service Management
- Training and mentoring
- Inventory Monitoring
- Product ordering
- Personnel Scheduling
- Bank Deposits
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Reliability
- Critical Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Inventory and Stocking
- Computer Proficiency
- Professionalism
- Basic Mathematics
- Work Area Inspection
- Sales floor organization
- Continuous Improvement
- Policy Enforcement
- Cash Handling Accuracy
- Cash Handling
Snowmobiling, gardening, reading, hiking, biking,skiing
I garden all year long with hydroponic systems and indoor grow lights. My partner and I snowmobile as much as we can in the winter. I love syfy and horror novels. I hike mostly when I go home to Maine and I bike and ski when I can which isn't often lately. I also love to swim and kayak but I don't have the opportunity alot.
Timeline
Key Carrier and Administrative Coordinator
Marshalls
08.2020 - Current
Associate
Fashion Bug
02.2007 - 11.2012
Department Lead
Macy's
08.2004 - 03.2006
Makeup Consultant
Clinique
06.1999 - 08.2004
Associate
Bath & Body Works
07.1998 - 06.1999
Associate of Science - Veterinarian Technician
New Hampshire Community Technical College
GED -
Dirigo High School