Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hyche

Alabaster,AL

Summary

Dynamic Surgical Coordinator at Vision America with a proven track record in surgical scheduling and patient care coordination. Expert in insurance verification and medical billing, ensuring seamless operations. Recognized for exceptional attention to detail, and strong communication skills. Reliable and resourceful, ensuring smooth operations in a fast-paced medical environment.

Overview

8
8
years of professional experience

Work History

Surgical Coordinator

Vision America
Homewood, AL
11.2022 - Current
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorization for surgical procedures.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterwards.
  • Assisted with medical coding and billing tasks.
  • Leveraged expertise in electronic health records systems to accurately document all aspects of patients" surgical journeys.
  • Facilitated seamless communication between medical staff, administrative personnel, and patients for a well coordinated surgical experience.
  • Handled all clinic and surgical patients for two ophthalmologist, two oculoplastic surgeons, and two retina surgeons.

Marketing Coordinator

Twin Peaks Restaurants
Hoover, AL
03.2017 - 11.2022
  • Planned and executed internal and external marketing events.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Used online and offline marketing to generate leads, increase visibility, and drive sales growth.
  • Composed daily post for social media and helped build corporate presence on twitter, Facebook, and instagram.
  • Tracked and reported marketing campaign responses.
  • Managed relationship with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Implemented customer feedback to gather insights, driving product improvements.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.

Bartender

Twin Peaks Restaurants
Hoover, AL
03.2017 - 11.2022
  • Served high costumer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Preformed opening and closing duties, printing sales reports and preparing cash drawers.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guest.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adapted to a fast paced environment.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

High School Diploma -

Mcadory High School
McCalla, AL

Skills

  • Surgical scheduling
  • Multitasking
  • Insurance verification and pre-certifications
  • Medical billing and coding
  • Attention to detail
  • Time management
  • Problem solving
  • Patient care coordination
  • Documentation accuracy
  • Strong communication skills
  • Professionalism and confidentiality
  • Medical terminology proficiency

Timeline

Surgical Coordinator

Vision America
11.2022 - Current

Marketing Coordinator

Twin Peaks Restaurants
03.2017 - 11.2022

Bartender

Twin Peaks Restaurants
03.2017 - 11.2022

High School Diploma -

Mcadory High School

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