Melissa Hyers
Yulee
Summary
Compassionate Home Health Aide with extensive experience at Advocate Home Health Services, skilled in patient care and vital signs monitoring. Proven ability to enhance patient independence and well-being through personalized support and effective communication. Adept at managing care plans and fostering trust, ensuring high-quality service and safety for clients.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Advocate Home Health Services
04.2025 - Current
- Assisted patients with daily living activities to promote independence and enhance quality of life.
- Monitored patient vital signs and reported changes to healthcare professionals for timely interventions.
- Administered prescribed medications and ensured adherence to care plans under supervision.
- Maintained accurate patient records, documenting changes in condition and responses to treatment.
- Conducted safety assessments in homes, recommending modifications to improve accessibility and reduce risks.
- Educated families on care techniques and resources available to support patient well-being at home.
- Provided emotional support to patients, fostering trust and encouraging open communication about health concerns.
- Collaborated with multidisciplinary teams to develop individualized care strategies for diverse needs.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Provided transportation and appointments management.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Medical Administration Assistant
First Coast Pediatrics
08.2013 - 10.2022
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining accurate medical records and data entry for patient files.
- Supported the front desk by greeting patients and handling inquiries effectively.
- Facilitated communication between healthcare providers and patients to ensure timely information flow.
- Processed insurance claims and verified coverage to streamline billing procedures.
- Collaborated with team members to enhance operational efficiency within the office environment.
- Implemented best practices for patient confidentiality and compliance with HIPAA regulations.
- Trained new administrative staff on office procedures and software systems for smooth integration.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data at all times.
- Monitored inventory levels of office supplies and medical equipment, conducting regular audits to prevent shortages or delays in treatment.
- Provided exceptional customer service to patients by addressing inquiries, resolving issues, and facilitating a positive experience during their interaction with the facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient transportation services for appointments or procedures, minimizing delays and ensuring timely access to care.
Women's Sale Manger
Stein Mart
01.2012 - 12.2013
- Oversaw daily operations to ensure high-quality customer service and store performance.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Accomplished multiple tasks within established timeframes.
- Check out customers
Education
Medical Administration
Penn Foster
High School Diploma -
Home School
Perfect CNA
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Vital signs monitoring
- Dressing assistance
- Light housekeeping
- Care plan management
- First aid and safety
- Mobility support
- Recording vital signs
- Client documentation
- Documentation
- Patient transportation
- Home safety assessments
- Wound care
- Medication administration
- Schedule management
- Medical charting
- Physical therapy support
- Ambulation assistance
- State Driver's license
- Safety procedures
- Bedside care
- Personal care services
- Catheter care assistance
- Dementia support
- Clinical documentation and reporting
- Client safety and first aid
- Ambulation techniques
- Toileting assistance
- Nutritional meal preparation
- Elder care
- Basic housekeeping
- Activities of daily living (adls)
- Bathing support
- Emotional support and companionship
- Personal care aide
- Documentation and reporting
- Home health aide (HHA)
- Home health aide
- HIPAA compliance
- Appointment scheduling
- Decision-making
- Home care aide
- Patient health assessments
- Home care aide (HCA)
- Personal care aide (PCA)
- Data entry
Timeline
Home Health Aide
Advocate Home Health Services
04.2025 - Current
Medical Administration Assistant
First Coast Pediatrics
08.2013 - 10.2022
Women's Sale Manger
Stein Mart
01.2012 - 12.2013
Medical Administration
Penn Foster
High School Diploma -
Home School
Perfect CNA