Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hymas

Provo,UT

Summary

Dynamic leader with a proven track record enhancing customer satisfaction and maintaining a 95% cleanliness rating. Expert in inventory management and customer relations, I excel in streamlining operations and fostering team excellence. Skilled in POS cash handling and committed to safety policies, I drive results and exceed expectations. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

Janitorial Maintenance Associate

Walmart
Provo, Utah
01.2024 - 09.2024
  • Clean and sanitize designated areas according to company standards, including restrooms, and all public spaces.
  • Perform regular maintenance tasks such as sweeping, mopping, vacuuming, and window and display case cleaning, ensuring a 95% cleanliness rating in internal audits.
  • Stock and organize cleaning supplies and equipment.
  • Report any maintenance or safety issues to management.
  • Assist with special cleaning projects as needed.

Assistant Manager

Holiday Oil Convenient Stores
Lehi, USA
09.2021 - 04.2023
  • Assisted customers at the register to ensure a positive shopping experience, achieving a 95% customer satisfaction rate based on feedback surveys
  • Performed opening and closing duties with precision and attention to detail
  • Managed cash handling and accurately counted money
  • Maintained cleanliness of the premises, including outside areas, pumps, and changing hoses when necessary
  • Conducted daily checks of product expiration dates and delegated employees their tasks for the day
  • Handled the deposit process by personally delivering sales to the bank
  • Customer Service Relations
  • POS
  • Cash Handling
  • Loss Prevention
  • Implemented inventory management techniques to ensure stock levels were maintained and products were ordered timely
  • Managed inventory control for accurate stock levels and timely product reordering

Package Handler

Amazon DSP
American Fork, USA
05.2021 - 08.2021
  • Assigned one to three aisles to load packages for delivery trucks, improving loading efficiency
  • Sorted packages according to ZIP code
  • Scanned and sorted packages on big dollies for certain ZIP codes
  • Sorted U-boats to appropriate loading dock to be loaded onto Amazon delivery trucks

Online Personal Shopping Assistant Manager

Pavillions Grocery Store
Laguna Niguel, USA
08.2018 - 03.2021
  • Managed a team of online personal shoppers to ensure excellent customer service and satisfaction, achieving a 95% customer satisfaction rate
  • Trained and coached team members on product knowledge, picking and organizational techniques, and customer service best practices
  • Printed daily orders by opening morning reports
  • Processed daily orders in the order of time of retrieval
  • Picked and loaded orders onto carts for drivers, prioritizing delivery based on customer location
  • Provided excellent customer service by answering phones and delivering orders to customers' cars

Education

Bachelor's -

Stevens-Henager College
Orem, UT
05.2013

Skills

  • Customer Service Sales
  • Purchasing
  • Inventory Management
  • POS cash handling
  • Loss Prevention
  • Sales Floor
  • Safety Policies
  • Load Packages
  • Inventory Control
  • Retail sales
  • Customer Obsession
  • Customer Relations

Timeline

Janitorial Maintenance Associate

Walmart
01.2024 - 09.2024

Assistant Manager

Holiday Oil Convenient Stores
09.2021 - 04.2023

Package Handler

Amazon DSP
05.2021 - 08.2021

Online Personal Shopping Assistant Manager

Pavillions Grocery Store
08.2018 - 03.2021

Bachelor's -

Stevens-Henager College

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Melissa Hymas