Melissa Indvik
Conroe,TX
Summary
Results-driven Licensed Health Insurance Agent with a proven track record in customer service, problem-solving, and compliance. Adept at resolving client inquiries and streamlining workflows to enhance satisfaction and efficiency.
Detail-oriented professional with extensive experience in health insurance. Expertise in educating clients on options and benefits, ensuring compliance with industry regulations, and resolving complex inquiries to drive customer satisfaction and loyalty.
Dedicated health insurance agent known for exceptional communication and problem-solving abilities. Skilled in enrollment processing and policy analysis, ready to leverage experience to improve client outcomes and operational efficiency.
Experienced with navigating health insurance policies and regulations. Utilizes communication and advisory skills to guide clients through plan selection processes. Knowledge of policy compliance and client relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTec Healthcare Solutions Inc
10.2023 - 01.2026
- Educated clients on health insurance options and benefits to enhance decision-making.
- Facilitated enrollment processes, ensuring compliance with industry regulations and standards.
- Resolved client inquiries efficiently, providing tailored solutions to improve satisfaction rates.
- Collaborated with team members to streamline application workflows and reduce processing times.
- Monitored policy changes and industry trends to provide accurate information and support to clients.
- Engaged in ongoing professional development to maintain licensing requirements and enhance expertise.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Benefit and Claims Specialist
TTec Healthcare Solutions
10.2020 - 10.2023
- Analyzed claims for accuracy and compliance with regulatory standards.
- Resolved complex claims issues through effective communication with clients and providers.
- Trained new team members on claims processing procedures and system navigation.
- Implemented process improvements that enhanced claim resolution efficiency.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Education
High School Diploma -
Jersey Village High School
Jersey Village,TxSkills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- HIPAA
- Compliance
- Life insurance
- Needs assessment
- Group health plans
- Policy comparison
- Individual health plans
- HIPAA compliance
- Insurance eligibility
- Customer complaint resolution
- Vision and dental insurance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Quotes and sales
- Call center customer service
- Excellent communication
- Critical thinking
- Customer follow-up
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Customer engagement
- Insurance policy sales
Certification
- Licensed Life and Health Insurance - Npn 20837928 Exp 04/31/2027
Timeline
Customer Service Representative
TTec Healthcare Solutions Inc
10.2023 - 01.2026
Benefit and Claims Specialist
TTec Healthcare Solutions
10.2020 - 10.2023
High School Diploma -
Jersey Village High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementHealthcare benefitsPaid sick leavePersonal development programsWork-life balanceWork from home optionCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Full Professional
Software
CRS
Office 360
Interests
Singing and dancing with my Family