Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Ingram

Houston,TX

Summary

Versatile individual experienced with creating and executing marketing campaigns. Utilizes strong communication skills to craft engaging content and manage social media presence. Expanding knowledge of event coordination and project management to support team objectives. Ability to collaborate with teams and adapt to changing project needs ensuring reliable results.

Overview

7
7
years of professional experience

Work History

Customer Satisfaction / Sales Team Member

T-MOBILE
07.2023 - 11.2024
  • Increased customer retention by 20%.
  • Reduced customer chargebacks by 47%.
  • Demonstrate product features and troubleshoot basic issues.
  • Greet and assist customers with phone plans, devices, and accessories.
  • Process transactions and maintain store cleanliness.
  • Maintain high customer satisfaction scores.
  • Educate customers on promotions and new technologies.
  • Provide product/service information clearly and effectively.
  • Meet & exceed sales goals and upsell services or products.
  • Handle returns, exchanges, and service inquiries.
  • Improve product recommendations and increased sales.
  • Created more store location traction and reduced walkouts amongst whole stores.
  • Acquired skills – Organization, Communication, Established / maintaining brand voice, Building quality relationships with customers.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Drove team revenue totals by bringing in top sales numbers.
  • Built relationships with customers and community to promote long term business growth.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.

Marketing Communications Assistant

BODYSENSE AESTHETICS
03.2021 - 04.2022
  • Created more store location traction and reduced walkouts amongst whole stores.
  • Assisted with outreach operations that required creative marketing tools and campaigns.
  • Ran social media ad campaigns for apps such as Facebook, TikTok, Google, Instagram etc.
  • Created product and organization awareness to appropriate / target crowd.
  • Facilitated company growth and made predictions and future game plans to combat plateau using Seo and marketing tools.
  • Develop and implement internet marketing and SEO strategies for external clients including keyword research, link building, content marketing, ppc advertising, social media marketing and email marketing campaigns.
  • Significantly reduce clients' expenses by utilizing innovative digital solutions to streamline operations.
  • Analyzed lead or sales performance data, rankings data and site analysis tools to identify opportunities for search engine optimization.
  • Niche keyword research of various topics in the health, medical, ecommerce, internet marketing, nursing, pharmaceutical, affiliate marketing etc.

Social Media & Outreach Coordinator

HOUSTON THERAPY CONSULT
02.2018 - 01.2021
  • Cleaned and preprocessed data
  • Analyzed company health reports and made predictions based off each report
  • Conducted statistical tests for decision support
  • Developed new software learning for optimized office usage
  • Collaborated with all team members to create easy use software practices to create better workflow in the office
  • Managed day to day running of the company's main social media accounts.
  • Advising colleges on trending online topics, website traffic numbers and potential social media story lines.
  • Support online media campaigns of the company in any way possible.
  • Maintaining and updating user database.
  • Helping with the management of content on the corporate website.
  • Developing a social media presense across a range of campaigns and day to day activities

Education

Bachelor of Science - Digital Marketing

University of Arizona Global Campus
Chandler, AZ
04-2027

Associate of Arts - Marketing

Houston Community College
Houston, TX
01.2024

High School Diploma - GED

William B Tavis High School
Richmond, TX
05-2021

Skills

  • Management
  • Problem solving
  • Communication
  • Using tools like Google Analytics
  • Developing content calendars and posting schedules
  • Establishing and maintaining brand voice and identity
  • Time – management
  • Adapting strategies based on audience preferences
  • Creating eye capturing campaigns to increase engagement
  • Measuring engagement, reach, and conversions
  • Understanding platform-specific content strategies
  • Graphic design
  • Web Analytics & Reporting
  • Adaptability & Ability to Keep Up with Trends
  • Team Collaboration & Leadership
  • Attention to Detail
  • Strong Communication & Storytelling
  • Customer relationship building
  • Sales strategy development
  • Closing techniques
  • Social selling
  • Performance analysis
  • Customer service
  • Time management
  • Interpersonal communication skills
  • Relationship building
  • Customer relations
  • Customer experience enhancement
  • Product and service knowledge
  • Strategic planning
  • Client engagement
  • Performance improvement
  • Business development
  • Market trends
  • Teamwork

Languages

Spanish
Limited Working
Igbo
Native or Bilingual

Timeline

Customer Satisfaction / Sales Team Member

T-MOBILE
07.2023 - 11.2024

Marketing Communications Assistant

BODYSENSE AESTHETICS
03.2021 - 04.2022

Social Media & Outreach Coordinator

HOUSTON THERAPY CONSULT
02.2018 - 01.2021

Bachelor of Science - Digital Marketing

University of Arizona Global Campus

Associate of Arts - Marketing

Houston Community College

High School Diploma - GED

William B Tavis High School

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