Melissa Ingram

• Collaborated with underwriting teams to streamline loan approval processes.
• Served as liaison between borrowers, underwriters, and other relevant parties throughout the entire loan process for seamless coordination of efforts.
• Provided timely feedback to sales team regarding application status, resulting in improved communication and customer experience.
• Implemented customer service best practices to provide superior assistance and guidance to borrowers throughout the loan process.
• Ensured compliance with regulatory standards by diligently reviewing documentation and loan data.
• Monitored pipelines to track and log status of loans.
• Evaluated financial documents, ensuring compliance with regulatory standards.
• Streamlined loan application procedures for enhanced client satisfaction and faster processing times.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Developed and maintained relationships with customers, lenders and other third parties.

• Monitors the flow through underwriting and closing to ensure all conditions are meet and file is closed on time.
• Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
• Enhanced loan processing efficiency by streamlining documentation and verification procedures.
• Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Analyzed borrower credit reports and income statements to verify accuracy.
• Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
• Improved interdepartmental communication by establishing clear protocols for sharing information among team members.
• Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
• Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.

• Review loan application file to verify that application data is complete and meets bank standards.
• Evaluate applicant financial information including salary, assets, debts, and expenses.
• Submit mortgage loan application file for underwriting approval.
• Build long-term relationships with borrowers and ensure they receive exceptional client service throughout the process.
• Coordinated closing process with attorneys, title companies, and government clerks.

Operational

• Assist auditors, loan reviewers, and regulatory examiners (Internal and External).
• Provide management responses to all audit findings.
• Adhere to all bank compliance policies and procedures, as well as federal and state banking regulations.
• Responsible for managing the day to day functions of the retail branches.
• In charge of researching, writing, updating, and communicating branch operations procedures.
• Oversaw training and onboarding process for all newly hired employees.

Client Service

• Create and manage a client experience to support new client onboarding and promote client centric teammates.
• Ensure new and existing clients know of current bank products and services, including features and benefits.
• Developed strong relationships with clients, resulting in increased trust and long-term business partnerships.

Management

• Streamlined office operations by implementing efficient systems for file management and document organization.
• Enhanced team productivity with thorough training in company policies, procedures, and software applications.
• Promoted sales and service culture through coaching, guidance, and staff motivation.