MELISSA IRBY
Warner Robins,GA
Summary
Experienced peer mentor with a strong track record in delivering academic and personal support to fellow students. Expertise in building positive relationships, conflict resolution, and enhancing communication skills. Proven ability to improve student success rates and enrich the college experience through effective mentoring strategies and development programs.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Forensic Peer Mentor
iHOPE Inc.
Warner Robins, Georgia
01.2025 - Current
- Provided one-on-one support to individuals navigating mental health challenges.
- Facilitated group sessions to foster peer interaction and shared experiences.
- Created engaging materials for peer-to-peer mentoring sessions that increased participant involvement and connection.
- Educated clients on coping strategies and self-advocacy techniques.
- Shared personal stories and experiences to inspire hope and advocacy.
- Developed resource materials that connected clients with essential community services and support.
- Maintained accurate records of client interactions and progress to monitor support effectiveness and inform future sessions.
- Participated in staff meetings to discuss project updates and team goals. and trainings to enhance professional development.
Client Liaison
Eden
09.2021 - 01.2023
- Assisted Housing Specialists by responding promptly to client inquiries regarding housing programs via telephone.
- Communicated with clients by collecting and scanning confidential documents into electronic databases and forwarding them to designated individuals.
- Electronically communicated essential documents and organized letters for mailing to tenants and landlords, ensuring timely delivery.
- Collaborated with Inspection department to prepare and send letters for scheduled inspections, maintaining clear communication with stakeholders.
- Completed daily program operations of EDEN organization by communicating with team members across departments for assistance with detailed questions.
- Provided descriptive customer service excellence of all guest needs, and team efforts by assisting with other duties as assigned.
Deputy Clerk
Bureau of Motor Vehicles
10.2020 - 01.2021
- Processed financial transactions to meet customer service needs efficiently.
- Guided customers to appropriate service counters to facilitate process completion.
- Welcomed customers at the entrance to create a friendly atmosphere. and assisted with kiosk navigation to clarify requests.
House Monitor
Private Group Home
10.2019 - 06.2020
- Administered bedside and personal care, facilitating ambulation and activities of daily living to enhance resident comfort and independence.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to House Manager.
- Performed housekeeping functions, including meal preparation and dishwashing for residents needing assistance, while maintaining home environment and laundry needs.
Collections Customer Service Representative
Comcast Cable Co.
Livermore, USA
04.2009 - 06.2011
- Contacted customers regarding delinquent accounts through mail or telephone to encourage prompt payment.
- Documented customers' financial statuses and collection efforts to facilitate resolution of outstanding debts.
- Utilized automated systems to track overdue accounts and streamline collection processes.
- Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
- Livermore, California
Education
Certificate - Medical Billing and Coding
Remington College
Maple Heights, OH07-2006
High School Diploma - Administrative Assistant
Maple Heights High
Maple Heights, OH06-2000
Skills
- Mental health advocacy
- Recovery support
- Group dynamics facilitation
- Client communication
- Customer support
- Outreach initiatives
- Conflict resolution
- Data management
- Resource management
- Team collaboration
- Microsoft Office proficiency
- Active listening
- Time management
- Relationship building
- Skill development
- Communication and interpersonal skills
Professional Development
- Customer Service
- Data Entry
- Microsoft Office
- Communication and Interpersonal Skills
- Detailed Coordinator
Certification
- Certified Peer Specialists- Mental Health
Timeline
Forensic Peer Mentor
iHOPE Inc.
01.2025 - Current
Client Liaison
Eden
09.2021 - 01.2023
Deputy Clerk
Bureau of Motor Vehicles
10.2020 - 01.2021
House Monitor
Private Group Home
10.2019 - 06.2020
Collections Customer Service Representative
Comcast Cable Co.
04.2009 - 06.2011
Certificate - Medical Billing and Coding
Remington College
High School Diploma - Administrative Assistant
Maple Heights High