Melissa Irwin
Springfield,IL
Summary
Highly skilled in both auditing and banking, with broad experience managing financial records, conducting audits, and ensuring compliance with the Illinois Pension Code and financial regulations. Strong analytical skills to evaluate data accuracy and integrity, coupled with proficiency in Excel, Gemini, and STAR. Successfully improved reporting processes in previous roles, leading to enhanced efficiency and reliability of financial information. Performance-focused Compliance Auditor talented at managing external and internal audits for businesses. Expertise in mitigating risks and interpreting policies. Committed to monitoring compliance with laws, regulations, and policies.
Overview
13
13
years of professional experience
Work History
Compliance Auditor
State of Illinois-Teachers Retirement System
Springfield, IL
03.2023 - Current
- Conducted audits for annual reports, assisting employers with pay period reporting. Completed audits of supplementary reports, sick leave certifications, and performed adjustments to earnings.
- Reviewed financial documents for accuracy and compliance with state regulations.
- Analyzed audit findings and prepared detailed reports for management review.
- Identified areas of non-compliance and recommended corrective action plans.
- Recommended process improvements to streamline operational efficiency while ensuring adherence to legal requirements.
Assistant Vice President Retail
United Community Bank
Springfield, IL
10.2016 - Current
- Generated reports and financial sheets necessary for annual budget development and goal setting.
- Cultivated and sustained relationships with customers in Sangamon County.
- Executed swift and timely resolution and follow-up.
- Managed daily operations for Retail in Vice President absence.
- Trained, developed and supervised team of 5 to 25 employees.
Personal Banker
United Community Bank
Springfield, IL
06.2015 - Current
- Helped customers open and close accounts, and make sound financial decisions.
- Increased teller efficiency by developing and implementing improved service methods
- Responded to multiple basic inquires per day regarding procedures, policies, check verification, deposits, stop payments, balances and lost and stolen credit cards.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Devised targeted solutions for various customers, including deposit, lending and investment services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Promoted diverse array of financial products by continuously acquiring new and existing retail products.
- Achieved recognition from management for 12 consecutive months of meeting sales targets.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Networked to build client base and promote products to new and existing clients.
Bank Teller
United Community Bank
Springfield, IL
06.2012 - Current
- Identified and eliminated errors when balancing ATM transactions.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Warmly welcomed customers and offered pleasant service during entire transaction.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Prepared official checks for customer and internal bank needs.
- Recommended bank products and services to current and prospective customers.
- Responsible for managing cash drawer of $10,000.00 on a daily basis.
Vice-President Retail
United Community Bank
Springfield, IL
05.2018 - 03.2023
- Administered day-to-day operations, including accounting and budget management, business development, performance and customer service.
- Provided organizational leadership to entire staff.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Hired, trained and mentored multiple staff members at multiple locations to maximize productivity.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Oversaw branch team and personal bankers and implemented training for all new employees.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assessed employee performance and issued disciplinary notices.
Education
Associate of Applied Science - General Studies
Lincoln Land Community College
Springfield, IL06.2013
Skills
- Policy development
- Revenue growth
- Operations oversight
- Executive leadership
- Strategic business planning
- Team building and leadership
- Employee coaching
- Customer service
- Team management
Accomplishments
- Received multiple promotions within the company as well as being the youngest Vice President throughout the entire company.
- Lead multiple conversion teams over the last 6 years.
- Received notary stamp and signature medallion guarantee.
Timeline
Compliance Auditor
State of Illinois-Teachers Retirement System
03.2023 - Current
Vice-President Retail
United Community Bank
05.2018 - 03.2023
Assistant Vice President Retail
United Community Bank
10.2016 - Current
Personal Banker
United Community Bank
06.2015 - Current
Bank Teller
United Community Bank
06.2012 - Current
Associate of Applied Science - General Studies
Lincoln Land Community College