Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Isaraq

Las Vegas

Summary

Adept at managing high-stress situations and optimizing workflow, I leveraged time management and problem-solving skills at Amazon to enhance productivity and maintain safety standards. My customer service excellence and attention to detail have consistently improved satisfaction and operational efficiency, demonstrating a strong ability to lead and collaborate in fast-paced environments. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Warehouse Assistant

Crocs
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while maintaining units per hour standards of productivity
  • Expertly handled escalated situations, finding satisfactory and positive resolutions for both customers and the company alike
  • Efficiently responded to customer requests for products, services, and company information.
  • Trained new joiner employees on equipment operation and safety protocols which resulted in zero accidents, employee injuries nor equipment damages
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Voluntarily worked overtime hours during peak and seasonal hours

Store Team Member

Pier 30
07.2022 - 05.2023
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed strong relationships with regular customers which increased return visits.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Warehouse Assistant

Amazon
01.2021 - 02.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.

Survey Taker

Precision Opinion
11.2019 - 01.2021
  • Continuously updated knowledge of industry trends and technologies to enhance efficiency as a Survey Taker.
  • Managed multiple simultaneous surveys while maintaining strict deadlines and quality standards across all projects.
  • Improved data accuracy through rigorous quality control measures while conducting surveys.
  • Conducted in-depth interviews and focus groups for comprehensive data collection.
  • Enhanced survey response rates by implementing efficient data collection strategies.
  • Ensured adherence to ethical guidelines and confidentiality protocols throughout the data collection process.
  • Regularly monitored progress towards target response rates, adjusting approaches as necessary to achieve desired outcomes.

Education

High School Diploma -

Las Vegas High School
Las Vegas, NV

Skills

  • Time management
  • Attention to detail
  • Customer service
  • Team collaboration
  • Problem-solving
  • Decision-making
  • Order verification
  • Policy adherence
  • Loss prevention
  • Quality assurance

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Assistant

Crocs
05.2023 - Current

Store Team Member

Pier 30
07.2022 - 05.2023

Warehouse Assistant

Amazon
01.2021 - 02.2022

Survey Taker

Precision Opinion
11.2019 - 01.2021

High School Diploma -

Las Vegas High School

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Melissa Isaraq