Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Melissa Isbell

Stockton,IL

Summary

Proven leader and diligent worker, I significantly reduced food waste at McDonald's, enhancing profitability. Skilled in inventory management and fostering teamwork, my experience spans cash handling to streamlining operations. Demonstrating work ethic and reliability, I consistently exceed employer expectations, achieving high standards in both customer service and operational efficiency.

Experienced with overseeing kitchen operations and maintaining high standards of food safety and hygiene. Utilizes effective team leadership and organizational skills to ensure smooth daily operations. Track record of implementing efficient inventory management systems and staff training programs.

Overview

16
16
years of professional experience

Work History

Cashier

Casey's
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in store.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Wrap Room Lead

Brewster Cheese
03.2018 - 03.2024
  • Operated various types of machinery, ensuring proper function and addressing maintenance issues as needed.
  • Optimized machine setup times, enabling quicker transition between production runs and minimizing downtime.
  • Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
  • Completed assigned tasks within deadline constraints, consistently meeting or exceeding productivity goals set forth by management.
  • Carefully packaged finished products and prepared for shipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared reports and technical documentation of day-to-day production processes.

General Manager

McDonald's
05.2017 - 11.2018
  • Streamlined operational processes by implementing best practices.
  • Coordinated cross-functional teams to enhance workflow efficiency.
  • Managed budget implementations, employee reviews, training, and schedules
  • Managed daily operations to ensure compliance with health and safety regulations.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Resolved customer complaints with proactive communication and service recovery.

Kitchen Manager

McDonald's
01.2016 - 05.2017
  • Implemented rigorous food safety protocols to meet health regulations.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Maintained meticulous records of health inspections, consistently achieving high scores.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Streamlined ordering process, minimizing errors and increasing kitchen productivity.
  • Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Crew Member

McDonald's
06.2009 - 05.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.

Education

High School Diploma -

Lena-Winslow High School
Lena, IL
05-2003

Skills

  • Work ethic and integrity
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Merchandise restocking
  • Cash drawer balancing
  • Inventory management
  • Inventory restocking
  • Credit and cash transactions

Timeline

Cashier

Casey's
05.2024 - Current

Wrap Room Lead

Brewster Cheese
03.2018 - 03.2024

General Manager

McDonald's
05.2017 - 11.2018

Kitchen Manager

McDonald's
01.2016 - 05.2017

Crew Member

McDonald's
06.2009 - 05.2016

High School Diploma -

Lena-Winslow High School

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