Melissa Jackson

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Contact Customers regarding delivery date and products
• Weekly and Daily audits
• Cycle Counts as needed regarding deliveries.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Consistently lifted materials weighing as much as 45 pounds.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
• Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 70%.
• Used Microsoft to check daily record sheets, guest accounts and available vouchers.
• Walked through properties to maximize guest safety and clear areas of trash and debris.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Resolved guest complaints and discrepancies in prompt and courteous manner.

Assisted with Banquets and Special Event functions.

Inventory Control for Retail Stores

• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Handled mail and packages with care to prevent damage during delivery.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
• Employed GPS and other navigational tools to find shortest routes to locations.

• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Controlled line and crowd with quick, efficient service.
• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Kept product inventory stocked during times of customer congestion and high demand.
• Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
• Performed QA assessment of final product prior to delivery.

• Oversaw selection, procurement and allocation of building materials and equipment.
• Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
• Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
• Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
• Refund/Rebill on items that need to be reordered
• Receiving and shipping of products coming in and out of store.
• Call vendors about Return Authorization credit for damaged or unwanted items.
• Stocking and replenishing product on sales floor.
• Weekly Cycle Counts
• Hazardous Material Handling according to OSHA Regulations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Increased revenue by cross-selling and upselling products and services.
• Delivered prompt service to prioritize customer needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.