Melissa Jackson
Bartlesville
Summary
Organized and dependable. Highly motivated professional with strong work ethic. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Data Clerk
Primary Services
9811 Katy Fwy, Ste 300 Houston, TX 77024
11.2019 - Current
- Managed sensitive information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.
- Created spreadsheets for more efficient recordkeeping.
- Facilitated seamless communication between departments by providing accurate reports as requested.
- Supported team members by cross-checking their work to ensure accuracy and consistency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained data entry logs to track data entry activities.
Hotel Front Office Assistant Manager
Hard Rock Hotel And Casino
Biloxi Mississippi
04.2014 - 12.2016
- Perform all check-in and check-out tasks
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Front Desk Clerk
Hard Rock Hotel And Casino
Biloxi Mississippi
10.2013 - 04.2014
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Membership Sales
Costco Wholesale
Albuquerque, NM.
04.2006 - 05.2009
- Completed store opening and closing procedures.
- Greeting, welcoming, and directing customers to merchandise wherever it may be in the store
- Explaining to the customers the best products to satisfy their needs and also introducing promotions and opportunities to them.
- Introducing and promoting special offers, sales, and awareness of store loyalty program
- Confirming and processing orders, and providing solutions to return issues
- Operating cash registers and POS machines; managing financial transactions and balancing drawers.
- Processed product returns and resolved customer complaints.
Education
GED -
Bartlesville High School
Bartlesville OklahomaSkills
- Microsoft Excel
- Advanced Excel spreadsheet functions
- Attention to Detail
- Independent worker
- Fast Learner
- Filing and data archiving
- Customer Service-Oriented
- Database Updating
- Records Storage
Timeline
Data Clerk
Primary Services
11.2019 - Current
Hotel Front Office Assistant Manager
Hard Rock Hotel And Casino
04.2014 - 12.2016
Front Desk Clerk
Hard Rock Hotel And Casino
10.2013 - 04.2014
Membership Sales
Costco Wholesale
04.2006 - 05.2009
GED -
Bartlesville High School