Melissa Jackson
Bartlesville
Summary
Organized and dependable. Highly motivated professional with strong work ethic. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Data Clerk
Primary Services
11.2019 - Current
- Managed sensitive information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.
- Created spreadsheets for more efficient recordkeeping.
- Facilitated seamless communication between departments by providing accurate reports as requested.
- Supported team members by cross-checking their work to ensure accuracy and consistency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained data entry logs to track data entry activities.
Hotel Front Office Assistant Manager
Hard Rock Hotel And Casino
04.2014 - 12.2016
- Perform all check-in and check-out tasks
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Front Desk Clerk
Hard Rock Hotel And Casino
10.2013 - 04.2014
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Membership Sales
Costco Wholesale
04.2006 - 05.2009
- Completed store opening and closing procedures.
- Greeting, welcoming, and directing customers to merchandise wherever it may be in the store
- Explaining to the customers the best products to satisfy their needs and also introducing promotions and opportunities to them.
- Introducing and promoting special offers, sales, and awareness of store loyalty program
- Confirming and processing orders, and providing solutions to return issues
- Operating cash registers and POS machines; managing financial transactions and balancing drawers.
- Processed product returns and resolved customer complaints.
Education
GED -
Bartlesville High School
Bartlesville OklahomaSkills
- Microsoft Excel
- Advanced Excel spreadsheet functions
- Attention to Detail
- Independent worker
- Fast Learner
- Filing and data archiving
- Customer Service-Oriented
- Database Updating
- Records Storage
Timeline
Data Clerk
Primary Services
11.2019 - Current
Hotel Front Office Assistant Manager
Hard Rock Hotel And Casino
04.2014 - 12.2016
Front Desk Clerk
Hard Rock Hotel And Casino
10.2013 - 04.2014
Membership Sales
Costco Wholesale
04.2006 - 05.2009
GED -
Bartlesville High School