Melissa Jackson
Glen Burnie,MD
Summary
Accomplished in enhancing financial processes at One Call Concepts Inc. Sage software proficient and have exceptional attention to detail to streamline invoice management and improve cash flow. Skilled in both team collaboration and customer service, I consistently ensured accuracy in accounts payable and receivable, driving efficiency and productivity.
Overview
17
17
years of professional experience
Work History
Accounting Clerk
One Call Concepts Inc.
Hanover, MD
03.2016 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Analyzed and verified employee expense reports for accuracy.
- Achieved prompt expense reimbursements for staff members by accurately verifying receipts against policy requirements before submission.
- Contributed to cost reduction initiatives by identifying areas of overspending and recommending expense control measures.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Manager
Stay Pet Resort
Hanover, MD
10.2007 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained current and accurate medical records for patients.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate of Applied Science - Accounting
Anne Arundel Community College
Arnold, MD03.2024
Skills
- Payment Processing
- Invoice Processing
- Clerical Support
- Administrative Support
- Recordkeeping
- File Maintenance
- Data Processing
- Invoicing and collections
- Team Collaboration
- Account Reconciliation
- Invoicing
- Accounting Software Proficiency
- Proficient in SAGE Software
- Bank Reconciliation
- Training and mentoring
- File and database management
- GL accuracy
- Research and due diligence
- Finance
- Credit Control
- Accounts receivable management
- SAP understanding
- Attention to Detail
- Customer Service
- Invoicing and Billing
- Microsoft Excel
- Data Entry
- Accounts Payable and Receivable
- Accounts Receivable
- Invoice balancing
- MS Office
- Invoice Verification
- Accounts Payable
- Purchase Order Management
- Quickbooks
- Discrepancy Research
- Time Management
- Critical Thinking
- Precision and Accuracy
- Microsoft Office
- Data Entry and 10-Key
- Cash Management
- Data inputting
Accomplishments
One of my biggest accomplishments is my education. I was emancipated at a young age in the state of Texas and put myself through home school and graduated 2 years early with a 3.4 GPA. I succeeded in earning my associates degree in accounting as a single mother to a now 15 year old son and working a full time job. I am also actively pursuing my Bachelors in accounting.
Timeline
Accounting Clerk
One Call Concepts Inc.
03.2016 - Current
Manager
Stay Pet Resort
10.2007 - 02.2016
Associate of Applied Science - Accounting
Anne Arundel Community College
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