Edward Jackson
Ossipee,NH
Summary
Well-rounded Restaurant Manager and Bartender with over 15 years in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry with a fun, positive attitude and high energy. Seeking to advance professional career in the restaurant industry.
Overview
17
17
years of professional experience
Work History
Lead Bartender
Sea Dog Brewing Company
Conway , NH
2022.09 - Current
- Maintain detailed inventory of bar supplies and stocked work areas.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitor cash intake to reduce discrepancies.
- Plan and coordinated special events to boost customer numbers and profits.
- Resolve escalated customer complaints to maximize satisfaction and loyalty.
- Clean and maintain all bar taps
- Maintain knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Looney Bin Bar and Grill
Laconia , NH
2022.06 - 2022.09
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Frog Rock Tavern
Meredith , NH
2019.05 - 2022.06
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
Bartender
Common Man Restaurant
Meredith , NH
2019.04 - 2019.09
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Hart's Turkey Farm
Meredith , NH
2018.01 - 2019.04
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Assistant General Manager
Wilde Cafe
Minneapolis , MN
2016.05 - 2017.11
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Built sales forecasts and schedules to reflected desired productivity targets.
- Conducted bi-monthly server reviews to maintain restaurant standards and maximize their personal success.
General Manager
Acapulco Restaurant
RAMSEY , MN
2015.08 - 2016.04
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Bartender
Pappy's Tavern
Anoka , MN
2012.09 - 2015.09
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered food and beverage orders in a timely fashion.
- Provided fast, friendly, professional service to all guests and beverage servers.
- Maintained bar stocks, replenishing daily as necessary.
Bartender
Bennigan's Grill & Tavern
Coon Rapids , MN
2007.03 - 2012.09
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Outdoor Education
Alaska Pacific University
Anchorage, AKSkills
- Outstanding Customer Service
- Proficient in Mixology
- Extensive Spirits Knowledge
- Health Codes Compliance
- Safe Serving Knowledge
- Age Identification and Compliance
- Handling Difficult Customers
- Monitoring Alcohol Consumption
Timeline
Lead Bartender
Sea Dog Brewing Company
2022.09 - Current
Bartender
Looney Bin Bar and Grill
2022.06 - 2022.09
Bartender
Frog Rock Tavern
2019.05 - 2022.06
Bartender
Common Man Restaurant
2019.04 - 2019.09
Bartender
Hart's Turkey Farm
2018.01 - 2019.04
Assistant General Manager
Wilde Cafe
2016.05 - 2017.11
General Manager
Acapulco Restaurant
2015.08 - 2016.04
Bartender
Pappy's Tavern
2012.09 - 2015.09
Bartender
Bennigan's Grill & Tavern
2007.03 - 2012.09
Outdoor Education
Alaska Pacific University
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