Edward Jackson
Ossipee,NH
Summary
Well-rounded Restaurant Manager and Bartender with over 15 years in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry with a fun, positive attitude and high energy. Seeking to advance professional career in the restaurant industry.
Overview
17
17
years of professional experience
Work History
Lead Bartender
Sea Dog Brewing Company
Conway, NH
09.2022 - Current
- Maintain detailed inventory of bar supplies and stocked work areas.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitor cash intake to reduce discrepancies.
- Plan and coordinated special events to boost customer numbers and profits.
- Resolve escalated customer complaints to maximize satisfaction and loyalty.
- Clean and maintain all bar taps
- Maintain knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Looney Bin Bar and Grill
Laconia, NH
06.2022 - 09.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Frog Rock Tavern
Meredith, NH
05.2019 - 06.2022
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
Bartender
Common Man Restaurant
Meredith, NH
04.2019 - 09.2019
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Hart's Turkey Farm
Meredith , NH
01.2018 - 04.2019
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Assistant General Manager
Wilde Cafe
Minneapolis, MN
05.2016 - 11.2017
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Built sales forecasts and schedules to reflected desired productivity targets.
- Conducted bi-monthly server reviews to maintain restaurant standards and maximize their personal success.
General Manager
Acapulco Restaurant
RAMSEY, MN
08.2015 - 04.2016
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Bartender
Pappy's Tavern
Anoka, MN
09.2012 - 09.2015
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered food and beverage orders in a timely fashion.
- Provided fast, friendly, professional service to all guests and beverage servers.
- Maintained bar stocks, replenishing daily as necessary.
Bartender
Bennigan's Grill & Tavern
Coon Rapids, MN
03.2007 - 09.2012
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Outdoor Education
Alaska Pacific University
Anchorage, AKSkills
- Outstanding Customer Service
- Proficient in Mixology
- Extensive Spirits Knowledge
- Health Codes Compliance
- Safe Serving Knowledge
- Age Identification and Compliance
- Handling Difficult Customers
- Monitoring Alcohol Consumption
Timeline
Lead Bartender
Sea Dog Brewing Company
09.2022 - Current
Bartender
Looney Bin Bar and Grill
06.2022 - 09.2022
Bartender
Frog Rock Tavern
05.2019 - 06.2022
Bartender
Common Man Restaurant
04.2019 - 09.2019
Bartender
Hart's Turkey Farm
01.2018 - 04.2019
Assistant General Manager
Wilde Cafe
05.2016 - 11.2017
General Manager
Acapulco Restaurant
08.2015 - 04.2016
Bartender
Pappy's Tavern
09.2012 - 09.2015
Bartender
Bennigan's Grill & Tavern
03.2007 - 09.2012
Outdoor Education
Alaska Pacific University
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