Melissa Jackson
Oklahoma City,OK
Summary
To utilize my Data Entry, Customer Service Skills and Telephone Etiquette in a Call Center Environment.
Professional with deep expertise in dietary management, dedicated to enhancing overall nutrition and wellness. Known for strong team collaboration, adaptability, and delivering results. Skilled in menu planning, regulatory compliance, and staff training. Valued for reliability and proactive approach to meeting organizational goals.
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service
SUBWAY
01.2015 - Current
- Customer service including opening and closing store; Counting drawers, safe and opening register's; Prepping veggies, meats, making bread, cooking cookies and ensuring proper temperature controls; Ensure all food safety measures are properly met; Manage and maintain inventory; Control staff and Productivity;
Dietary Manager
Meadowlake Assisted Living Center
01.2022 - 03.2025
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
Care Suites
Dietary Manager
01.2019 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Customer Service
SPRINT Wireless
01.2014 - 01.2015
- Customer Service; Open and close store; Count drawers, safe and open register's; Establish telephone and Internet service to customers in coverage area
- Collaborate with other store managers statewide; Activate telephones; Sales; Managed and Maintained and Audited Inventory;
Customer Service
Cricket Wireless
01.2012 - 01.2014
- Customer Service; Open and close store; Count drawers, safe and open register's; Establish telephone and Internet service to customers in coverage area
- Collaborate with other store managers statewide; Activate telephones; Sales; Managed and Maintained and Audited Inventory
Staffing Coordinator
Oasis Staffing
01.2009 - 01.2012
- Coordinator position included collaborating with other recruiting agencies; Interviewed clients for job placement; Staffing, Planning, conducted data entry, typing and other related testing for potential job placements; Urinalysis; Training and Development; Develop work schedules by allocating employees in shifts and positions
- Assist in preparation and execution of orientation and training preparations
- Managed time cards to ensure accuracy in a timely manner
Insurance Qualifier
UICI
01.2004 - 01.2009
- Customer Service; Managed inbound and outbound calls to ensure their eligibility for insurance; Setting up appointments for insurance agents to meet with clients; Target insurance client quotes and surpassed 90% of my co-workers; Explained insurance features of both advantages and disadvantages of various policies
- Answer customers questions and concerns about our coverage; Professional Development and Trained other staff to improve that sales and stats
Education
Data Entry and Secretarial Certification -
Flint Hills Job Corp
Manhattan, Kansas01.1997
Skills
- Customer Service
- Data Entry
- Telephone Etiquette
- Organizational Skills
- Technical Support
- Good Listener
- Inbound and Outbound Calls
- Problem Solving
- Accuracy
- Timeliness
- Team Player
- Outstanding customer service
- Customer service background
- Dining customer service
- Customer service management
- Customer service leadership
- Customer service in spanish
- Delivers exceptional customer service
- Food safety regulations
- Sanitation protocols
- Meal preparation
- Health promotion
- Food presentation
- Menu planning
- Cost control
- Food preparation
Certification
Food Handlers Permit
Timeline
Dietary Manager
Meadowlake Assisted Living Center
01.2022 - 03.2025
Care Suites
Dietary Manager
01.2019 - 08.2022
Customer Service
SUBWAY
01.2015 - Current
Customer Service
SPRINT Wireless
01.2014 - 01.2015
Customer Service
Cricket Wireless
01.2012 - 01.2014
Staffing Coordinator
Oasis Staffing
01.2009 - 01.2012
Insurance Qualifier
UICI
01.2004 - 01.2009
Data Entry and Secretarial Certification -
Flint Hills Job Corp
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