Melissa Jackson
Jacksonville,FL
Summary
Dynamic Sr. Fraud Analyst with a proven track record at Bank of America, leveraging MOC and advanced analytical skills to uncover fraud and enhance risk management. Adept at mentoring teams and streamlining processes, I excel in delivering precise documentation for compliance and strategic decisions, ensuring organizational integrity and customer safety.
Overview
21
21
years of professional experience
Work History
Sr. Fraud Analyst
Bank of America
Jacksonville, FL
11.2017 - Current
- Investigated transaction trends to identify fraudulent activities and implement risk reduction measures.
- Executed comprehensive analyses using diverse fraud detection systems to uncover underlying factors contributing to suspicious activities.
- Performed advanced investigative processes on fraud referrals from enterprise business units, leveraging expert analytical skills to validate and document instances of fraud.
- Developed training sessions for junior analysts focused on advanced investigative techniques and essential practices in fraud prevention.
- Executed case outcome delivery with precision and punctuality, prioritizing protection of organizational interests and customer safety.
- Analyzed investigative findings and prepared thorough documentation for regulatory compliance and strategic decision-making.
Sr.Loan Closer/Mortgage Loan Funder
Bank of America
Jacksonville, FL
07.2005 - 11.2017
- Facilitated final loan documentation review to ensure compliance with regulatory standards.
- Coordinated closing processes to enhance efficiency and reduce turnaround time.
- Mentored junior team members on best practices in loan closing procedures.
- Analyzed complex loan files for discrepancies, ensuring accuracy before disbursement.
Education
No Degree -
FCCJ
Jacksonville, FLHigh School Diploma -
Andrew Jackson High School
Jacksonville, FL06.1985
Skills
- MOC
- CEW
- CLAIMS SYSTEMS
- FLASH
Timeline
Sr. Fraud Analyst
Bank of America
11.2017 - Current
Sr.Loan Closer/Mortgage Loan Funder
Bank of America
07.2005 - 11.2017
No Degree -
FCCJ
High School Diploma -
Andrew Jackson High School