Melissa Jackson
Eagle Point,OR
Summary
Strong customer-service experience. Work well in a high pressure environment. Quickly learn procedures and methods. Experience with computer software including Microsoft Office. Troubleshoot problems and execute solutions to clients’/customers’ challenges. Dedicated and meticulous. Capable of handling multiple projects concurrently. Adept at both oral and written communication. Interact effectively with individuals of all levels. Able to follow directions. Well-organized and efficient. Professional demeanor. Excellent communication, interpersonal and organizational skills. Dependable - can work well with/without supervision. Dependable professional with dynamic communication skills. Proven success in streamlining operational processes for optimized support and efficiency.
Overview
31
31
years of professional experience
Work History
Branch Operations Manager and Sales Associate
Fastenal Company
Central Point, OR
01.2016 - Current
- Passed all Audits 100%
- Perform multiple tasks in team environment including creating purchase orders, quotes, and ordering inventory to meet customer needs
- Strong organization, planning, and prioritizing abilities
- Inventory management
- Managed and evaluated operational processes and procedures to offer industrial/construction products and services.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Documented customer interactions and relationships using CRM systems.
- Fostered positive business relationships to promote continued interest in industrial products and services.
Store Manager
Sally Beauty Holdings Inc./ CosmoProf
Augusta, Ga
10.2011 - 06.2015
- Increased sales by 10% each month.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Analyzed and interpreted store trends to facilitate planning.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
Hairstylist
Self-employed
Olympia, WA
10.1990 - 09.2011
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed in-home services for elderly clients unable to travel to salon.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Permed, relaxed and bleached hair for customers daily.
- Distributed business cards outside of salon to generate new business.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
Education
Associate of Science - Computer Science
South Puget Sound Community College
Tumwater, WA06.2001
Cosmetology Degree - Cosmetology Education
Lacey Beauty College Lacey, Washington
06.1989
Diploma -
North Thurston High School Lacey
Skills
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Client Rapport-Building
- Cost Calculation
- Customer Account Management
- Efficient and Detail-Oriented
- Branch Operations
- Audit Procedures
- Cycle Counts
- Supply Chains
- Marketing and sales
- Shipping and receiving operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A.I.O. Adapt, Improvise, and Overcome
Glenn Selness
Timeline
Branch Operations Manager and Sales Associate
Fastenal Company
01.2016 - Current
Store Manager
Sally Beauty Holdings Inc./ CosmoProf
10.2011 - 06.2015
Hairstylist
Self-employed
10.1990 - 09.2011
Associate of Science - Computer Science
South Puget Sound Community College
Cosmetology Degree - Cosmetology Education
Lacey Beauty College Lacey, Washington
Diploma -
North Thurston High School Lacey
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