Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Jacob

Manchester

Summary

Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Walgreens
07.2022 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacists.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.

Staff Pharmacist

Walgreens
07.2021 - 06.2022
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes.

Senior Certified Pharmacy Technician / Pharmacy Intern

Walgreens
01.2001 - 06.2021
  • Delivers personable customer service by communicating with patients with compassion and empathy resulting in impactful customer relationships.
  • Able to de-escalate problematic customer concerns, while maintaining a calm, friendly demeanor resulting in improved customer experience and satisfaction.
  • Adheres to and trains other employees in regulatory guidelines, resulting in workplace safety, customer confidentiality and maximum team performance.
  • Responsible for leading a team of technicians to effectively complete daily tasks resulting in efficient pharmacy operations of a high-volume store.
  • Takes personal responsibility and seeks out feedback in order to impact behaviors resulting in personal and professional growth.
  • Able to quickly assess situations and use rigorous logic and methods based on experience and knowledge to solve issues accurately and efficiently resulting in effective long-term solutions.

Education

Pharmacy (PharmD) -

MCPHS
Manchester, NH
05.2021

Biological Sciences

University of New Hampshire
Manchester, NH
05.2018

Skills

  • Strong interpersonal skills with a focus on empathy
  • Flexible team player committed to enhancing team dynamics
  • Data-driven decision-making
  • Continuous improvement mindset
  • Strategic task allocation
  • Proficient in managing multiple tasks
  • Proficient in conflict management techniques
  • Goal-oriented and self-directed
  • Compliance management
  • Pharmacy operations oversight
  • Workflow optimization

Certification

  • Immunization Certified 2019-06
  • Basic Life Support/CPR Certification 2019-06
  • OSHA Certified 2020-05

Timeline

Pharmacy Manager

Walgreens
07.2022 - Current

Staff Pharmacist

Walgreens
07.2021 - 06.2022

Senior Certified Pharmacy Technician / Pharmacy Intern

Walgreens
01.2001 - 06.2021

Biological Sciences

University of New Hampshire

Pharmacy (PharmD) -

MCPHS

Similar Profiles

CREATE PROFILE