Melissa Jacobson
Summary
Passionate, energetic, reliable customer service professional. Well-versed in assisting staff with all tasks related to achieving company goals. Excellent relationship-builder and multitasker always ready to support team needs, deal with staff related shortages and interpersonal conflicts. Strong history of exceptional service while maintaining poise and a sense of humor in demanding environments. Organized, positive and creative in all aspects of the workplace.
Overview
16
16
years of professional experience
Work History
Lead Bartender
Coach House Restaurant And Lounge
11.2020 - 08.2023
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Medical Assistant
Southcoast Orthopedics
01.2018 - 01.2020
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Professional Fitness Trainer
Golds Gym
06.2007 - 10.2011
- Increased overall gym revenue with effective sales techniques for new membership sign-ups and upselling of personal training packages.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Promoted safe and inclusive environment for club clients and members.
- Utilized effective record-keeping system for tracking customer information.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
- Provided fitness assessments and program planning.
- Consistently met or exceeded personal training session targets while maintaining high client satisfaction ratings.
- Promoted a positive gym culture by modeling healthy behaviors, maintaining a professional demeanor, and fostering camaraderie among members and staff.
- Expanded clientele base through successful referrals from satisfied customers and targeted marketing efforts.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
No Degree - Professional Fitness Training Program
Lane Community College
Eugene, OR07.2008
Skills
- Teamwork and Collaboration
- Verbal and written communication
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Complex Problem-Solving
- Service-oriented mindset
- Cultural Awareness
- Self-Directed
- Social Perceptiveness
- Analytical and Critical Thinking
Timeline
Lead Bartender
Coach House Restaurant And Lounge
11.2020 - 08.2023
Medical Assistant
Southcoast Orthopedics
01.2018 - 01.2020
Professional Fitness Trainer
Golds Gym
06.2007 - 10.2011
No Degree - Professional Fitness Training Program
Lane Community College
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