Melissa Jacocks
Delivery driver
Chapin,SC
Summary
This document outlines the terms and conditions of the credit card agreement, including interest rates, fees, and payment obligations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
Work History
Delivery Driver
Tarrytown expocare pharmacy
Lexington , SC
02.2022 - Current
- Navigated routes with relevant map programs and GPS systems.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Contacted customers prior to delivery to coordinate delivery times.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Checked tires for proper inflation before leaving on each route.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Assisted warehouse personnel in packing orders when necessary.
Home Health Aide
Private duty in home customer service
Irmo, SC
10.2003 - 09.2021
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Administered medications as instructed by physician or nurse practitioner.
- Helped client with medication self-administration.
- Assisted clients with bathing, dressing and incontinence care.
- Assisted in ambulation and exercise routines for clients.
- Provided entertainment and companionship through conversation, reading, and board games.
Collection Customer Service Representative
SC Student Loan Corporation
Columbia , SC
03.1993 - 07.1995
- Contacted insurance companies to check status of claim payments.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Provided support in the resolution of escalated complaints.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Followed up regularly with debtors until full balance is paid off.
- Assisted customers with understanding their payment options.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Participated in ongoing training sessions related to collections practices.
- Contacted customers with delinquent accounts to solicit payment.
- Received payments and posted amounts to customer accounts.
- Monitored customer accounts for timely payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Columbia High School
Columbia , SCSkills
- Customer communication
- Client support
- Payment collection
- Exceptional written and verbal communication skills
- Clear communication
- Valid Driver's license
- Customer service
- Courteous and polite demeanor
Promotional Financing - Special Financing
- 6 months, 0%
- 12 months, 0%
- 18 months, 0%
- 24 months, 0%
- 30 months, 0%
- 36 months, 0%
- 42 months, 0%
- 48 months, 0%
Arbitration Agreement
All disputes must be resolved by binding arbitration., You have the right to reject this agreement within 60 days of account opening.
Billing Rights
Payments are due on the payment due date shown on your monthly statement., You agree to pay at least the minimum payment when due., Interest is not charged on new purchases if the New Balance or Interest Saving Balance is paid by the due date.
Rates And Fees
28.24%, 28.24%, 28.24%, 29.24%, Up to 29.99%, None, Monthly fee of up to 1.72%, Either $5 or 4%, Either $5 or 4%, None, Up to $39, Up to $39, None
Timeline
Delivery Driver
Tarrytown expocare pharmacy
02.2022 - Current
Home Health Aide
Private duty in home customer service
10.2003 - 09.2021
Collection Customer Service Representative
SC Student Loan Corporation
03.1993 - 07.1995
High School Diploma -
Columbia High School
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