MELISSA JALBERT
Berwick,Maine
Summary
Results- oriented Sales Manager with high energy level and passion for building relationships and leading. Diligent in growing and retaining accounts by providing support and attentive service. Expertise in marketing strategies and product promotion to achieve market penetration.
Overview
14
14
years of professional experience
Work History
Territory Sales Manager
The Hanover Insurance Group, Inc.
01.2020 - Current
- Drive strong sales results within assigned territory in Maine and New Hampshire
- Develop and execute individualized agency plans and monitor progress relative to plan
- Grow and obtain profitable market share
- Proactively develop trainings and ongoing support for agency partners to foster continuous growth
- Meet and exceed overall regional financial objectives
- Build relationships through social events such as happy hours, golf tournaments and recognition events
- Target prospects in other territories through careful research of competitor products, services, and trends.
Associate Territory Sales Manager
The Hanover Insurance Group, Inc.
05.2018 - 01.2020
- Supported activities of our Territory Sales Manager & Assistant Regional Vice President to achieve the state growth and financial plans for Maine and New Hampshire
- Collaborated with Territory Sales Managers to successfully onboard new agencies and account managers
- Built programs to re-engage agencies with additional training, support and touchpoints
- Supported ongoing new business deals to ensure successful kick off and implementation of deal
Agency Automation Consultant
The Hanover Insurance Group, Inc.
11.2016 - 05.2018
- Planned, built and executed Hanover systems training for newly appointed agencies for Personal and Commercial Lines
- Developed customized training plans to each agency’s unique situation and operating model to increase agency engagement
- Delivered specialized trainings to improve agency performance
- Built strong relationships with Sales Managers to help support the implementation of new technology releases
- Positively influenced the user experience of our new and existing systems and technology offerings
Sr. Administrative Assistant
The Hanover Insurance Group, Inc.
01.2015 - 11.2016
- Provided administrative and business support to the Vice President of Personal Lines Operations and assist direct reports as needed
- Conducted agency training on Hanover billing systems
- Coordinated and organize special events; Operations Excellence Award, on/offsite meetings
- Managed numerous PL Operations related business projects
- Managed PL Operations organizational charts and serve as move/space coordinator
Agency Service Associate
The Hanover Insurance Group, Inc.
07.2013 - 01.2015
- Provided customer service to independent agents and customers in areas such as policy coverage, billing, new business and policy renewal transactions
- Provided technical help to independent agents regarding Hanover Insurance’s online systems
- Acted as a liaison with various departments to resolve identified service issues
- Made internal recommendations to management related to systems, procedures, and workflow in order to gain efficiencies and better meet changing customer needs
Office Assistant
Assumption College
09.2009 - 07.2013
- Acted as principal liaison by phone and in person for new, existing and prospective students, faculty, administration, and the general public
- Provided administrative support for CCE staff and faculty
- Maintained electronic records through data entry and reporting in Datatel, the College’s database
- Registered and process payment for students (five semesters) and answer inquiries daily, in-person and phone, for matriculated, special and potential students
- Participated in inventory management of office supplies and materials
- Proficient in the Microsoft Office suite of productivity applications
Education
Bachelor of Arts - Management, Human Services & Rehabilitation Studies
Assumption College
Worcester, MASkills
- Time Management
- Consultative Sales Approach
- Multitasking and Organization
- Verbal and Written Communication
- Strategic Business Planning
- Business Growth and Retention
Accomplishments
- Active member of the Maine Young Agents Committee helping to promote and grow the insurance industry to early in career professionals
- Volunteer with JA of Maine through the Maine Young Agents Committee
- Built strong relationships to drive business outcomes and advance deeper partnerships
- Greatly impacted agency relationships by conducted specialized trainings to help increase agency engagement with The Hanover
- Supported implementation of new systems, products and special projects
Timeline
Territory Sales Manager
The Hanover Insurance Group, Inc.
01.2020 - Current
Associate Territory Sales Manager
The Hanover Insurance Group, Inc.
05.2018 - 01.2020
Agency Automation Consultant
The Hanover Insurance Group, Inc.
11.2016 - 05.2018
Sr. Administrative Assistant
The Hanover Insurance Group, Inc.
01.2015 - 11.2016
Agency Service Associate
The Hanover Insurance Group, Inc.
07.2013 - 01.2015
Office Assistant
Assumption College
09.2009 - 07.2013
Bachelor of Arts - Management, Human Services & Rehabilitation Studies
Assumption College
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