Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa James

Troutdale,OR

Summary

Dynamic Health Information Manager with proven expertise at Roberts Street Clinic PC, enhancing patient record accuracy and compliance with HIPAA regulations. Skilled in effective communication and training, I successfully transitioned to electronic health records, improving workflow efficiency and fostering collaboration among healthcare providers. Committed to maintaining high customer satisfaction and confidentiality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Health Information Manager/Receptionist

Roberts Street Clinic PC
10.2015 - Current
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Followed up with patients about medical and healthcare processes.
  • Participated in committees to discuss electronic health records and methods to improve overall workflows.
  • Conducted education and training activities for physicians, nursing staff and administrative personnel.
  • Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
  • Maintained high levels of customer satisfaction by addressing concerns related to health information management promptly and professionally.
  • Effectively managed release of information requests, safeguarding patient privacy while adhering to legal requirements for disclosure purposes.
  • Improved communication between healthcare providers, fostering better collaboration for optimal patient care through effective health information management.
  • Ensured compliance with federal and state regulations by staying current on industry standards and updating organizational policies accordingly.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.

FMLA Coordinator

Roberts Street Clinic PC
10.2015 - Current
  • Ensured timely delivery of required paperwork to relevant parties by meticulously organizing files and maintaining strict deadlines.
  • Maintained confidentiality and discretion when handling sensitive employee information, fostering a workplace culture of trust and respect.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for boards.

Sales Associate

Craft Warehouse
04.2014 - 10.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

No Degree - Fine Arts

Mt. Hood Community College
Gresham, OR

Skills

    Trained in ATHENA HEALTH

    Schedule building in ATHENA HEALTH

  • Health records review
  • Effective communication
  • HIPAA and HITECH requirements
  • Clinical documentation
  • Training and mentoring
  • Medical terminology
  • Multitasking Abilities
  • Reliability
  • Professionalism

Certification

Current Certificate of Achievements in:

HIPAA Security and Privacy

HIPAA Manager Training

Fraud, Waste and Abuse for Healthcare

Cybersecurity Training

Security Management

Emergency Management

Fire and Electrical Safety

Personal Protective Equipment

Safe Medical Devices Act





Timeline

Health Information Manager/Receptionist

Roberts Street Clinic PC
10.2015 - Current

FMLA Coordinator

Roberts Street Clinic PC
10.2015 - Current

Sales Associate

Craft Warehouse
04.2014 - 10.2015

No Degree - Fine Arts

Mt. Hood Community College

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Melissa James