Melissa James
Troutdale,OR
Summary
Health Information Manager specializing in data accuracy, compliance policies, and statistical reporting. Proven track record in improving healthcare quality through effective team management and rigorous audit processes. Expertise in implementing best practices to ensure data integrity and regulatory compliance. Committed to maintaining high customer satisfaction and confidentiality.
Overview
11
11
years of professional experience
Work History
Health Information Manager
ROBERT'S STREET CLINIC PC.
Gresham, Oregon
10.2015 - 09.2025
- Managed health information systems, ensuring data accuracy and security.
- Developed and enforced policies for compliance in health information management.
- Trained staff on electronic health record usage and best practices.
- Coordinated retrieval and storage of patient records for efficient access.
- Oversaw data entry processes to maintain current patient information.
- Conducted audits of health records to ensure regulatory compliance.
- Prepared statistical reports summarizing medical records operations for management review.
- Collaborated with healthcare teams to enhance quality assurance initiatives.
Sales Associate
Craft Warehouse
Gresham, Oregon
04.2014 - 10.2015
- Assisted customers in selecting crafting supplies and home décor items.
- Managed inventory levels and organized product displays to enhance visibility.
- Processed transactions efficiently using point-of-sale systems for accurate sales reporting.
- Educated customers on product features, benefits, and usage techniques for improved satisfaction.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Addressed customer inquiries and resolved issues to ensure a positive shopping experience.
- Participated in promotional events, showcasing new products and driving customer engagement.
- Trained new employees on company policies, procedures, and customer service expectations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) -
Mt. Hood Community College
Gresham, ORSkills
- Data accuracy and compliance
- Electronic health records management
- Audit and statistical reporting
- Healthcare collaboration and team management
- Quality improvement initiatives
- Health records review and HIPAA compliance
- Customer service excellence
- Appointment scheduling and front desk operations
- Multi-line phone system operation and etiquette
- Multitasking Abilities
Timeline
Health Information Manager
ROBERT'S STREET CLINIC PC.
10.2015 - 09.2025
Sales Associate
Craft Warehouse
04.2014 - 10.2015
Some College (No Degree) -
Mt. Hood Community College