Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Melissa J. Anderson

Office Coordinator
Montevallo,AL

Summary

Experienced Office Coordinator with background in all areas of Sales and Customer Service. Adept at interacting with the public in a professional manner. Microsoft Office, Excel, DocuSign, Data Entry, filing, Electronic Medical Record systems, and other clerical knowledge training.

Ability to organize and execute special events. Excellent communication skills. Proficient with use of multi-line phone systems. Skilled in proofreading and editing documents.

Experience overseeing multiple tasks and managing employees successfully. Passionate, hardworking professional committed to providing outstanding customer service and assistance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills to thrive in a team-focused environment.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Coordinator

University of Montevallo
07.2022 - 03.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Checked incoming voicemails and returned calls to students and staff members in a timely fashion, and deleted old voicemails and cleared out inbox as needed.
  • Processed all Incoming Student Medical forms and Medical Form Updates for each student attending classes both on and off campus. Saved all incoming forms to electronic medical record system, issued and removed holds on student accounts, and coordinated International Student insurance policy assignments in collaboration with Health Services' Department Director.
  • Ordered office supplies and medications and collaborated with registered nurse on which supplies were needed at the time of ordering for the clinic.
  • Checked online fax server daily via email to process incoming record requests, referrals, and new student enrollment information from Admissions (specifically for International Students' medical records to ensure they had required vaccinations for University admittance).
  • Participated in workshops and campus meetings to enhance personal growth and professional development. Attended annual trainings and certifications for CPR, Active Shooter, and Stop the Bleed training. Also attended University-wide campus Preview Days and Orientations throughout the Fall and Spring Semesters as well as during Summer class sessions to welcome and provide information to both future and prospective students.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw appointment scheduling and itinerary coordination for both students and personnel. Managed the providers' schedules daily.
  • Delegated tasks to student workers to organize and improve office efficiency.
  • Oversaw office inventory activities by ordering supplies, stocking and receiving shipment, and processing invoices for payments on medical and office supplies.
  • Processed and input all time sheets for student workers to be reviewed bi-weekly by department director.
  • Hired, managed, developed and trained student workers. Processed and documented all student workers' weekly task sheets and maintained checklists for office duties.
  • Coordinated requests for payment from Accounts Payable and Cashiers' offices.
  • Oversaw communication via department email and text for upcoming appointment and form completion reminders to students.

Teller

AmeriFirst Bank
05.2021 - 07.2022
  • Provides professional teller services by prompt acknowledgment of the customer, maintains a friendly and courteous demeanor, ensures customer satisfaction on transaction requests, and presents a professional image
  • Accurately and efficiently completes customer transactions; including but not limited to- cashing checks, receiving deposits, conducting savings account transactions, processing change orders, transfers and loan payments, and creating cashier’s checks
  • Follows bank policies and procedures, regulations and security procedures, completes necessary documents, and maintains customer confidentiality
  • Accurately and efficiently completes Currency Transaction Reports (CTR’s)
  • Processes mail and night drop deposits
  • Balances cash drawer daily and maintains control of drawer cash limits at all times
  • Buys and sells cash to the vault and/or fellow tellers
  • Performs clerical duties based on branch staffing requirements and customer needs

Assistant Front End Guest Services Manager

The Fresh Market
10.2020 - 05.2021
  • Served as Assistant Front End Guest Services Manager and assisted the Front End Manager with daily tasks
  • Provided excellent service to all guests and helped direct shoppers to the correct item while answering any questions they may have about the products or the store
  • Assisted cashiers at checkout and offered customer assistance as issues or concerns arise throughout their shifts
  • Assisted at checkout by running cash register and assisting customers whenever needed
  • As manager on duty, tasks included: getting change for cashiers whenever needed, running the front end to make sure the day is productive and that guests were pleased with their experience, keeping checkout stands neat and orderly, and delegating these responsibilities to cashiers
  • This also included making sure the front end was ready for business the next day, being responsible for each cashier taking breaks at the proper time, and scheduling time for cashiers to conduct housekeeping duties daily
  • As opening/closing manager, duties included: counting down each individual drawer and reconciling money in the computer database, filling out deposit slips and preparing deposits for cash and checks to be picked up the next business day; rolling and counting all change and cash collected during the sales day, bundling sums of money into the correct denomination, and verifying and adding totals to the safe at end of the business day with the store Manager on Duty

Executive Assistant to the Deputy Director

Family Sunshine Center
02.2020 - 09.2020
  • Served as Executive Assistant to the Deputy Director and assisted with daily functions, including, but not limited to, developing and editing business correspondence; coordinating internal and external meetings and logistics
  • Handled confidential matters, via telephone, e-mail, correspondence, or files
  • Provided relief on a rotating basis for the front desk receptionist breaks and lunches
  • Edited and proofread materials from the Deputy Director for proposals, grants, reports, and correspondence to governmental agencies
  • Assisted the legal department with legal documentation and correspondence in strict confidence
  • Completed administrative duties such as making copies, answering and directing phone calls, and assisting clients
  • Edited pleadings, discovery requests and responses created by the staff attorney

Receptionist and Scheduler

Next Step Prosthetics and Orthotics
10.2018 - 02.2019
  • Answered calls and made appointments for all new and existing patients
  • Obtained new and updated demographics for walk-in and existing patients
  • Called patients for appointment reminders and routine maintenance check-ups on shoe inserts and prosthetics
  • Checked-in and checked-out patients upon arrival and departure from appointments
  • Sent out monthly billing statements to patients with updated insurance payment information

Lead Intake Specialist/Legal Assistant

Alexander Shunnarah Personal Injury Lawyers, P.C.
07.2015 - 08.2018
  • Answered a large volume of calls on a daily basis for the entire Northern region of the firm
  • Transferred calls to the correct destination and send messages to the appropriate party in a timely fashion, and greeted new and existing clients upon entry into the building
  • Collected all incoming information from potential new leads (via phone and in person), using judgment to determine which department should receive the information
  • Assisted with Personal Injury and Mass Tort cases on a national level
  • Set up client contracts via DocuSign, and reviewed Representation Agreements with clients in detail in an efficient manner
  • Familiar with TrialWorks and Interface Case Management software

Telephone Receptionist and Scheduler

Brookwood Internists, P.C.
02.2015 - 07.2015
  • Operated a multi-line telephone system for a large volume of calls while answering patient questions and listening to client concerns
  • Scheduled a variety of doctor appointments for new and existing patients and accepted payments for medical records
  • Updated patient information, as well as added new patient and insurance records into database
  • Scanned EKG reports, demographic sheets, financial policies, bone-density screenings, and patient forms into computer database, and tasking to appropriate recipient

Clerical and Office Help

Johnson Marketing
06.2013 - 11.2014
  • Provided clerical and office help
  • Sent out mass targeted emails to clients regarding new product
  • Updated computer database for multiple states such as Alabama, Florida, Louisiana, Georgia, Tennessee, and Kentucky, while updating client information on a daily basis
  • Assisted with literature fulfillment dealing with upcoming product demonstrations, showings, and special events

Clinique Counter Manager, Consultant, and Bridal Consultant

Belk, Inc.
07.2006 - 06.2013
  • Served as Clinique Counter Manager, Consultant, and Bridal Consultant at Belk Stores located in Jackson, MS; Ridgeland, MS; Tuscaloosa, AL; Brookwood-Homewood, AL; and Alabaster, AL
  • Required to be fully knowledgeable in skincare, makeup consultations, and product recommendations
  • Conducted teaching workshops, did special event makeup applications, and outsourced event planning
  • Kept updated client books for scheduling appointments, pre-selling for special events and gift time
  • Demonstrated product to clients, met sales goals, reconciled cash drawer, filed debit & credit receipts
  • Focused on customer service, and answering clients’ questions based on product knowledge

Education

Medical Billing and Coding Accreditation Program -

Jefferson State Community College
11.2014

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Belk, Inc. Education
01.2013

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Jefferson State Community College
01.2006

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University of Montevallo
01.2005

High School Diploma -

Montevallo High School
Montevallo
05-2002

Skills

  • Office & staff management
  • Calendar management
  • Office equipment maintenance
  • Office administration
  • Account reconciliation
  • Mail handling
  • Supply replenishment
  • Document management
  • Records management
  • Scheduling expertise
  • Customer service
  • Maintenance scheduling
  • Client relations
  • Administrative support
  • File organization
  • Budgeting and finance

Accomplishments

  • Achieved certification through American College of Surgeons Committee on Trauma; completion of Stop the Bleed Course by University of Montevallo Police Department.
  • Completed two (2) hours of instruction and training in ALERT C.R.A.S.E. (Advanced Law Enforcement Rapid Response Training Civilian Response to Active Shooter Event).
  • Achieved CPR Certification through University of Montevallo via Certified Campus CPR Instructor.

Certification

CPR

Languages

English
Native or Bilingual

Timeline

Office Coordinator

University of Montevallo
07.2022 - 03.2025

Teller

AmeriFirst Bank
05.2021 - 07.2022

Assistant Front End Guest Services Manager

The Fresh Market
10.2020 - 05.2021

Executive Assistant to the Deputy Director

Family Sunshine Center
02.2020 - 09.2020

Receptionist and Scheduler

Next Step Prosthetics and Orthotics
10.2018 - 02.2019

Lead Intake Specialist/Legal Assistant

Alexander Shunnarah Personal Injury Lawyers, P.C.
07.2015 - 08.2018

Telephone Receptionist and Scheduler

Brookwood Internists, P.C.
02.2015 - 07.2015

Clerical and Office Help

Johnson Marketing
06.2013 - 11.2014

Clinique Counter Manager, Consultant, and Bridal Consultant

Belk, Inc.
07.2006 - 06.2013

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Belk, Inc. Education

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Jefferson State Community College

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University of Montevallo

Medical Billing and Coding Accreditation Program -

Jefferson State Community College

High School Diploma -

Montevallo High School

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