Hi, I’m
MELISSA JANEIRO
Office Manager
Waterbury,CT
Summary
At Town Plot Auto Body, Inc., I spearheaded office management, enhancing operational efficiency and customer satisfaction. Leveraging exceptional organizational skills and customer service while boosting personnel morale and client loyalty. My adept handling of confidential information and administrative support underpins a proven track record of fostering a positive work environment and driving company success. Customer-focused professional with a successful 18-year career in the Auto Body & Towing sector. I have always been a very dedicated and loyal emplyee as working for a small family owned company has taught me that you will be depended on as much as possible and I am the type of person/employee that can be depended upon. I have always expected that type of give and take from the employer-employee relationship for as long as I have been in the work field!!!
Overview
18
years of professional experience
3
years of post-secondary education
Work History
Town Plot Auto Body, Inc.
Office Manager
06.2006 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Southern Connecticut State UniversityNew Haven, CT
Bachelor of Science from Communication Studies
05.2003
Naugatuck Valley Community CollegeWaterbury, CT
Associate of Arts from Liberal Arts
09.1995 - 09.1998
Holy Cross High SchoolWaterbury, CT
High School Diploma
05.1995
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Clerical Support
- Credit and collections
- Mail handling
- Scheduling
- Documentation and control
Timeline
Office Manager
Town Plot Auto Body, Inc.
06.2006 - Current
Naugatuck Valley Community College
Associate of Arts from Liberal Arts
09.1995 - 09.1998
Southern Connecticut State University
Bachelor of Science from Communication Studies
Holy Cross High School
High School Diploma
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