Melissa Jansen
Roseville,CA
Summary
Detail-oriented eligible candidate, well-organized and motivated to complete accurate and efficient business strategies to enhance and implement technology. Manages high-volume in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating documentation. Strong work ethic, self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. One of my intangible qualities is fast and often creative problem solving in time sensitive situations.
Overview
18
18
years of professional experience
Work History
Post Closing Specialist
Finance Of America Mortgage
01.2010 - Current
- Reviewed and checked accuracy and completeness of all documentation.
- Worked with warehouse banks to manage shipment of collateral documents.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Prepared loan packages and closing instructions for employees.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Oversaw processing for inter-departmental needs.
- Collected and compiled documents needed to clear conditions.
- Calculated, reviewed and corrected errors.
- Consulted with outside vendors to identify and resolve issues.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Portfolio Processing Officer
Wachovia SBC
02.2008 - 10.2008
- Verified technical specifications and information details before processing paperwork.
- Identified and recommended changes to existing processes and procedures to improve client satisfaction.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Maintained understanding of current SBC guidelines.
- Prioritized and organized workload based on risk and severity to meet deadlines.
Senior Funding Coordinator
Liberty American Mortgage
Roseville, CA
05.2005 - 10.2007
- Managed active pipelines to track and update status to multiple parties.
- Compiled closing packages and reviewed for accuracy.
- Affirmed loan documentation to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Consulted with outside vendors to identify and resolve loan issues.
- Ordered wires, balanced with warehouse banks and title, and coordinated fundings
Education
Business
De Anza College
Cupertino, CAHigh School Diploma -
Santa Teresa High School
San Jose, CA06.1985
Skills
- Resolving Complex Issues
- Verbal and Written Communication
- Data Research and Validation
- Experience Integrating Multiple Business Platforms
- Execution of Business & Production Standards
- Highly Organized
- Monitoring Daily Control Reporting and Data Extracts for Quality Purposes
Timeline
Post Closing Specialist
Finance Of America Mortgage
01.2010 - Current
Portfolio Processing Officer
Wachovia SBC
02.2008 - 10.2008
Senior Funding Coordinator
Liberty American Mortgage
05.2005 - 10.2007
Business
De Anza College
High School Diploma -
Santa Teresa High School
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