Melissa Javier

Performs administrative and clerical tasks in connection with the requisition, receipt, storage, issue of subsistence supplies. Verifies all dining facility subsistence requests. Responsible for ordering, receipt & storage of rations to ensure all established standards are followed, and maintains accountability of sensitive and high dollar food items. Upon identification of discrepancies, coordinates with staff members of the dining facility and personnel performing headcount duties, as appropriate, for clarification on discrepancies, or for additional information. Performs weekly and monthly inventories and ensures accountability is kept within tolerance limitations. Maintains equipment records for over $500,000 of equipment and schedules all necessary maintenance

Turning over tables and promoting beverage service in the Buffet, in order to assist with the achievement of departmental guest satisfaction targets and food and beverage revenues.

Responsible for safeguarding all equipment and materials required for operation, by adhering to proper handling procedures.

Turning of tables and capitalizing on beverage service in the Buffet.

Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

Motivated staff to perform at peak efficiency and quality.

Strategized plans to increase bar/restaurant revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Collaborated with head chef to recruit and train 8 employees

Maintained a weekly inventory count with managers to ensure food costs were within range. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages Kept the bar area safe, clean, and well-stocked throughout each working shift.

Exceeded sales targets by 9%, leveraging a vast knowledge of drink options coupled with a personable approach

Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times

Cleaned and organized the bar area in keeping with the restaurant's philosophy, culture, and standards of excellence

Presented wine samples for guests to taste and opened bottles for them upon their approval Provided high-level, rive-star dining experiences with all the accommodations necessary to ensure that quests enjoy themselves. Prepared seating for high-luxury events where a perfect presentation Is expected.

Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment

Managed the close-out process, and distributed tips on a daily basis to front- and back-of-house service staff

Provided food and drink suggestions based on diner interests to increase up-sell rate and improve average check by 16%

Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service

Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers and main courses to diners

Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis

Maintained an 8-table section with a 50-guest capacity, turning over about every 1.5 hours and serving ~ 200 guests during busy shifts.

Memorized standard menu along with 20+ specials per night, including entrées, sauces, desserts, and specialty drinks, sandwiches, and apps.

Served guests efficiently, handling busy times with ease, professionalism, and smiles.

Checked with customers and ensured that they were enjoying their meals and take action

to correct any problems.

Responsible for keeping an organized inventory space and ensuring efficient restaurant operations

Resolved customer issues by listening and finding creative solutions to rectify the situation

Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning dishes and brewing coffee

Assisted with daily restaurant operations such as answering phones, taking reservations or to-go orders, greeting and seating restaurant patrons