Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership
Timeline
RegisteredNurse
Melissa  Javier

Melissa Javier

Executive Customer Representative
Atlantic Highlands,NJ

Summary

Highly accomplished sales specialist with 20+ years of experience in the pharmaceutical industry. Proven track record of achievement and success in exceeding expectations and sales objectives through effective strategic planning and account management in a competitive healthcare environment. Possess great work ethic and recognized for excellent leadership skills, teamwork efforts, and collaboration among cross-functional teams. Expertise in product launch, achieving top rank in the Nation.

Overview

23
23
years of professional experience

Work History

Executive Customer Representative

Merck & Co., Inc
North Wales, PA
01.2018 - Current
  • Manage a portfolio of products for heart failure, diabetes, and insomnia in the Central New Jersey geography.
  • Consistently exceeding sales objectives within the territory, contributing to the District's overall sales growth.
  • Successful launch to grow brand market share for Verquvo® through effective execution and implementation of the sales strategy with key cardiologists, heart failure clinics, and cath labs.
  • Develop and manage in-depth knowledge of market, demographics, and managed care pull-through in my territory.
  • Achieved #1 rank in the Nation for diabetes with the launch of Steglatro® in the Brooklyn, NY territory.

Executive Diabetes Disease Focused Representative

Merck & Co., Inc
North Wales, PA
02.2014 - 12.2017
  • Expertise in the field of diabetes with focus on specialists, including endocrinologists, cardiologists, and nephrologists in the Staten Island and Brooklyn, NY region.
  • Engaged in product discussions and conducted total office calls in order to drive business in the territory.
  • Excellent communication and collaboration among a division of approximately 60 representatives across the Nation by sharing best-selling practices, opportunities and challenges, and maximizing speaker utilization.
  • Collaborated with Marketing team periodically to provide feedback regarding resources, business trends in the area, and competitive activities.
  • Completed training and received the American Association of Clinical Endocrinologists (AACE) certification in Type II Diabetes.

Health Science Consultant - Osteoporosis

Merck & Co., Inc
North Wales, PA
05.2013 - 02.2014
  • Developed strong peer to peer relationships with national and regional thought leaders by conducting ongoing high-level scientific discussions in the field of bone and mineral science, specifically in the area of osteoporosis.
  • Maintained reliable presence with key opinion leaders to ensure access within various departments at premier academic institutions in the New York City region.
  • Served as medical liaison within Merck and helped thought leaders build collaborative relationships nationally.
  • Identified potential investigators for clinical trials.
  • Trained speakers on branded and non-branded medical programs.
  • Attended scientific and medical meetings and participated in debrief teleconferences.

Senior Customer Representative

Merck & Co., Inc
North Wales, PA
01.2009 - 05.2013
  • Promoted diabetes medications, as well as discussed managed care access to increase product utilization with physicians and pharmacies in order to achieve sales goals.
  • Managed Tier 1 accounts, including Lutheran clinics, Health and Hospital Corporation of NY clinics, and Preferred Health Partners Centers throughout Brooklyn, NY.
  • Worked with diabetes educators, nutritionists, and nurses within specific offices and clinics by providing resources to help assist patients in managing their disease.

Senior Cardiovascular Specialty Representative

Merck & Co., Inc
North Wales, PA
01.2008 - 12.2008
  • Retained position in the specialty division with emphasis on hypertension and diabetes with the promotion of Cozaar®, Hyzaar®, Januvia®, and Janumet®.
  • Called on cardiologists, nephrologists, and continued strong relationships with the endocrinologists in the New Jersey and Staten Island, NY territory.
  • Analyzed business reports regularly to monitor prescribing trends, competitive products, and market events.
  • Developed and implemented strategic sales plans to meet sales objectives.

Senior Osteoporosis Specialty Representative

Merck & Co., Inc
North Wales, PA
03.2004 - 12.2007
  • Specialized in osteoporosis with the promotion of Fosamax® through a scientific and consultative selling approach to grow market share among targeted specialists, including OB/GYNs, endocrinologists, rheumatologists, oncologists, and orthopedists in the Central and Northern New Jersey region.
  • Responsible for maximizing the development and utilization of assigned local speaker advocates through ongoing certification and training processes.
  • Organized and conducted various medical programs to further educate and update physicians on disease and product information to help build brand awareness and generate sales.

Professional Representative II

Merck & Co., Inc
North Wales, PA
09.2000 - 03.2004
  • Persuaded physicians to prescribe Merck medications by presenting clinical benefits versus competitors in order to increase product growth.
  • Focused on pain and osteoarthritis, osteoporosis, asthma, and hypercholesterolemia with the promotion of Vioxx®, Fosamax®, Singulair®, and Zocor® respectively in the Central New Jersey geography.
  • Based on physicians' needs and interests, planned and conducted effective educational programs to increase their knowledge and maximize sales growth.

Education

Bachelor of Arts in Communications -

Manhattan College
The Bronx, NY
05.1994

Skills

  • Consultative Selling
  • Build Strong Relationships
  • Excellent Written and Verbal Communication
  • Team Player
  • Territory Management
  • Business Analysis
  • Product, Disease, and Scientific Knowledge
  • Product Launch
  • KOL Development/Medical Affairs
  • Salesforce CRM
  • MS Office (Word, Excel, PowerPoint)
  • Emotional Intelligence

Accomplishments

  • Vice President's Club Award (2004, 2017), received award for outstanding sales and market share performance, exemplary leadership and teamwork, and for high level of professional commitment, ethics, and integrity.
  • MVP - Most Valuable Peer Award (2005, 2012), voted upon by peers for significant contributions, support, and leadership efforts within the District.
  • Director's Award (2005), based on top overall performance within the Region.
  • Discretionary Award (2004), based on outstanding performance and significant contribution to the success of the Tri-State Region and USHH Division.
  • NEBG Leadership Award (2003), received award for the ability to lead, motivate, and support the business needs of my extended team.
  • Northeast Business Group Discretionary Award (2001), based on outstanding contributions to overall performance and accomplishment of sales objectives.
  • Award for Excellence (2001-2023), received numerous awards and recognition based on outstanding performances, contributions, and exceptional leadership efforts.

Leadership

  • Managed Care Point - Delivered important formulary coverage and payer market access updates on products and conducted presentations during District meetings to help educate my team on various health care plans.
  • Diversity, Equity, & Inclusion Point - Participated in monthly team teleconferences and company DE&I webcasts for various EBRG groups. Developed and facilitated PowerPoint presentations and training workshops.
  • OPs Liaison - Informed District co-workers with updates, teleconference summaries, and training on new and existing computer software applications.
  • Product/Scientific Point - Provided District co-workers with competitive information, managed care updates, and teleconference summaries in addition to coordinating and conducting product and disease workshops at District and Regional meetings.
  • Mentor and Class Counselor - Trained and provided new hires with key customer knowledge, product knowledge, business analysis skills, and field experience.
  • Learning and Development Point - Update team on industry trends, best practices, and learning opportunities to help improve their skills and grow their knowledge and career.

Timeline

Executive Customer Representative

Merck & Co., Inc
01.2018 - Current

Executive Diabetes Disease Focused Representative

Merck & Co., Inc
02.2014 - 12.2017

Health Science Consultant - Osteoporosis

Merck & Co., Inc
05.2013 - 02.2014

Senior Customer Representative

Merck & Co., Inc
01.2009 - 05.2013

Senior Cardiovascular Specialty Representative

Merck & Co., Inc
01.2008 - 12.2008

Senior Osteoporosis Specialty Representative

Merck & Co., Inc
03.2004 - 12.2007

Professional Representative II

Merck & Co., Inc
09.2000 - 03.2004

Bachelor of Arts in Communications -

Manhattan College
Melissa JavierExecutive Customer Representative