Melissa Jean
Sunrise,FL
Summary
My name is Melissa Jean I am currently 22 right now and I am a very hard worker. I always get the job done and I am very hands on with customers I know as a customer how I would like to be handled so I always use the Golden Rule "treat others how you would like to be treated". Any task, any job I put my all into it and also love working alongside people. I am a quick learner and also love helping people as well.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Representative
Teleperformance USA
01.2020 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
Fulfillment Team Member
Target
02.2018 - 01.2022
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
Education
High School Diploma -
Miami Edison Senior High School
Miami, FL06.2019
Skills
- Invoice Preparation and Processing
- Livechat Messaging
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Written and Oral Communications
- Microsoft Office
- Customer Support
- Process Transactions
- Call Center Operations
- Information Updates
- Training and Development
- Good Listening Skills
- Complaint Resolution
- Customer Needs Assessment
- Investigate Claims
Languages
creole
Native or Bilingual
Spanish
Elementary
French
Professional Working
Timeline
Call Center Customer Service Representative
Teleperformance USA
01.2020 - 06.2022
Fulfillment Team Member
Target
02.2018 - 01.2022
High School Diploma -
Miami Edison Senior High School