Melissa jean
north liberty,Iowa
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service skills at Alorica to enhance client loyalty significantly. My expertise in cash handling and a strong work ethic were pivotal in achieving seamless service transitions at Acadiana. Collaborative and adept at problem-solving, I consistently ensure guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Server
Acadiana
01.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Tech Support Agent
IBEX Global
12.2016 - 11.2021
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
Customer Service Representative
Alorica
03.2014 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Dental Hygiene
Palo Alto College
San Antonio, TX02-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Acadiana
01.2022 - 04.2024
Tech Support Agent
IBEX Global
12.2016 - 11.2021
Customer Service Representative
Alorica
03.2014 - 02.2016
Associate of Science - Dental Hygiene
Palo Alto College
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